MK
Mpho K

1 reviews | Active since Dec 2013

18 Jan 2016, 07:32

Change in dates : ZA***2 Fly Blue Crane

I'm trying to change the dates of my fly tickets. I've given the booking department the dates, however they say that I have to change the dates with Fly Blue crane for the outgoing flight myself!! <br> When I do contact Fly Blue Crane , they say they haven't received the dates for the flights I want to change to .<br> Now my question is, I need to change the dates before the end of January or forfeit my ticket . The inbound flight I've received a quote which has time restraints. <br> But if Fly Blue Crane hasn't received their schedule, then how can I book??? This is beyond ridiculous...and I'm still being charged a fee per person for all this

0
Replies (1)
Travelstart
Travelstart's reply18 Jan 2016, 09:18
Official
Hello kellymkila,

Thank you for bringing your concerns to our attention.

Please accept my sincere apologies that our colleague was not able to assist with the rebooking due to the timetable for May 2016 not being available yet.

I have followed up with the airline and we will be able to assist with the rebooking by next week.

Once again I apologise for the frustration the lack of information caused.

Kind regards,
Nazley de Vos
Customer Relations Specialist