Caught and shortchanged by TravelStart

<p> I booked and paid for 4 tickets at R4703 each from Cape Town to London via Dubai in August. Due to unforseen circumstances my mom (one of the 4 passengers) needs to end her journey in Dubai. I phoned and asked to have the Dubai-London section of her flight ommited. Was told I need to cancel ticket and get a new one to which i agreed. TravelStart provided me with two quotes a refund one for R2508 and a quote for another ticket from Cape Town to Dubai for R4008. </p> <p>I agreed to both, paid the R4008 and noted the refund amount. When i phoned to follow up on the progress of the refund, the TravelStart consultant advised that they did not process the refund as i accepted the amendement quote(i.e Cape Town to Dubai) subsequent to the refund quote. I was told there is no refund as the ticket was amended. Whilst i acknowledge that my mom's new ticket from Cape Town to Dubai and the emails regarding the ticket bear the same booking reference number (which i asumed was because we are still travelling together to Dubai) i battle to understand why would I not be getting any refund on the original amount I paid for her (R4703)?</p> <p>I have now paid for 2 tickets for my mom on the same day and flight: R4703 (Cape Town to London via Dubai) and R4008 (Cape Town to Dubai). Both the consultant (Tracey) and the manager (Leigh-Ann) insist that i requested (accepted) the amendement after i accepted the refund, hence no refund is due to me. Leigh-Ann also told me that the ticket could have been changed in the first place and there was no need to cancel it. All i did was follow logic by waiting to hear what refund i will get before i confirming the price for the new ticket.</p> <p>Now, I am caught and shortchanged by process at TravelStart which lacks logic and consitency and the *********** advice i was given when i requested the omittance of section of the flight.</p>