1 reviews | Active since May 2017

04 Sept 2018, 15:43

Car Rental Overcharged

Purchased a car rental through their website from Dollar Thrifty. Was required to pay a deposit on the rental. Travelstart issued a voucher for rental displaying the deposit and amount to be paid when collecting the vehicle. When collecting the vehicle, the deposit was not deducted from the rental and Dollar Thrifty charged me the full price of rental and claim they cannot see the deposit, or display it on an invoice, thus I have been charged extra.

0
Replies (1)
Travelstart
Travelstart's reply04 Sept 2018, 16:04
Official

Good day

Thank you for your feedback

An agent will be in contact shortly via email.

Regards

Tracey