CB
Carmie B
1 reviews | Active since Oct 2020
04 Apr 2022, 10:15
CANNOT BE CONSIDERED A TRAVEL AGENCY - IT'S A ****
Cancelled flights on the 4th of November 2021 due to not being able to reach anyone at TravelStart to change flights. It is 5 months later and I am still waiting for the refund - needless to say, I still cannot get hold of anyone to assist me. There is simply never anyone who responds to emails in a timely fashion, the Whatsapp service is terrible and no-one answers the phone. I am at a point where I am considering reporting this company to the ombudsman - DO NOT USE TRAVELSTART!
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Travelstart's replyOfficial
04 Apr 2022, 13:09Hi Carmie,
Thank you for taking my call.
I have retrieved the booking and can see that the refund confirmation was loaded on 01 December, this gives us a total of 6 weeks remaining out of the advised time frame of 12 - 24 weeks. Please keep a lookout for my revert on email with regards to our discussion and note that I have requested the relevant department to follow up on the refund.
Once we have more information I will be able to provide you with a more accurate response in regards to the refund being concluded.
Kind Regards,
Melissa
Thank you for taking my call.
I have retrieved the booking and can see that the refund confirmation was loaded on 01 December, this gives us a total of 6 weeks remaining out of the advised time frame of 12 - 24 weeks. Please keep a lookout for my revert on email with regards to our discussion and note that I have requested the relevant department to follow up on the refund.
Once we have more information I will be able to provide you with a more accurate response in regards to the refund being concluded.
Kind Regards,
Melissa
Travelstart's reply04 Apr 2022, 13:09
Official
Hi Carmie,
Thank you for taking my call.
I have retrieved the booking and can see that the refund confirmation was loaded on 01 December, this gives us a total of 6 weeks remaining out of the advised time frame of 12 - 24 weeks. Please keep a lookout for my revert on email with regards to our discussion and note that I have requested the relevant department to follow up on the refund.
Once we have more information I will be able to provide you with a more accurate response in regards to the refund being concluded.
Kind Regards,
Melissa
Thank you for taking my call.
I have retrieved the booking and can see that the refund confirmation was loaded on 01 December, this gives us a total of 6 weeks remaining out of the advised time frame of 12 - 24 weeks. Please keep a lookout for my revert on email with regards to our discussion and note that I have requested the relevant department to follow up on the refund.
Once we have more information I will be able to provide you with a more accurate response in regards to the refund being concluded.
Kind Regards,
Melissa