Cancelled ticket without our knowledge

Long story short: travelstart cancelled my partners ticket for no reason, blaming British airways (who mentioned they haven't cancelled anything BTW - blaming anyone but not them), so I had to fly alone and after a big fight and waste of R350 airtime they put him on the flight in 5 hours!!! Shame on you and your support. He had to sit in Joburg Airport wait for 5 hours for a flight with no airtime, no food, pay extra R300 for luggage as they booked completely new flight. You have no right to cancel people's flights.

If u book with @travelstart, be ready to get disapointed BIG TIME. We bought tickets through them and we received them via email, we had transit in Joburg on the way to Cape Town (Sydney - Hong Kong - Joburg - Cape Town). We paid R16k each including few different insurances (luggage delay, flight cancelation etc). Once we arrived to Joburg, we waited for luggage for 40 min, and came to our domestic check in area 40 min before flight. Even though there was no problem with my booking, they said my boyfriend is not on the system. No explanation. We booked tickets together though. While we were walking wherever they sent us, I was calling Travelstart and Travelstart agent Miguel told me on the phone in a very rude manner that "British airways cancelled this passenger and we can't do anything from our side". I said : "what do you mean you can't do anything?" He said: "it's BA, it's not us". I asked to hold on while we trying to check in with another BA agent, but Miguel hanged up. And didn't call me back. I spent R100 of my airtime. My boyfriend - R250. Isn't it embarrassing to keep an employee like that for a company size of Travelstart? My partner and I were loyal travelstart clients since 2015, how dare you guys to treat us like that? He was so rude during our conversation, not trying to help at all. I told him that they must do something, we paid for a ticket, and weren't informed that my boyfriend is not on this flight, even though we have email with flight booking number and all the details.

I said that we booked through Travelstart, we took extra insurances, and they couldn't even informed us about some changes? There was no changes, BTW, my boyfriend just doesn't fly with me, that's all. And he doesn't fly at all, as per travelstart agent, even though R16k was taken, they can't make anything so he just doesn't fly not now or later, no refund was offered us to book a new flight. 0 information. He hanged up and didn't call me back. His responsibility was to book my boyfriend for same or next flight ASAP, but instead he said he can't help. The flight was for 9.25am approx. I didn't expect it from Travelstart, I insist that travelstart give him warning, fire him or panish anyhow as per your company's policy, as you guys lost your loyal clients, as we are always flying with travelstart but you guys lost both of us as travelers, including our friends and relatives, who will be informed and urged about this situation and about non-trustworthy company Travelstart and rude support. Does it mean, that this is the policy of Travelstart as a business, to completely ignore enquiry, even though flight was booked not through BA but through Travelstart, you guys don't take any responsibility when we buy tickets from you? What's the point then to buy ticket from travelstart if you are not responsible for that? We will go directly through airways next time. You take the money, but if you don't provide service promised, it's a **** and it's against the law. How I know it was promised? I HAVE THE TICKET IN FRONT OF MY EYES FOR MY BOYFRIEND'S NAME FOR 9.25AM FROM JOBURG TO CAPE TOWN. But they didn't let him on the flight because "he wasn't confirmed"?

We called BA and Cathay and both of them mentioned that "Travelstart cancelled our ticket". After hanging on the phone for few hours, and spending all our airtime (R350 in total while they kept us on hold for a long time), they booked my boyfriend for 2pm flight.

They missed flight for 10.30am and didn't book him for 1pm flight and my boyfriend had to wait until 2pm at the airport after already 20 hours flights, hungry, with no airtime and shower. He had to be at home at 11.30am that day, but I flew alone and he only arrived at 5om.

And he paid R300 for "extra luggage" even though it states in the ticket the luggage allowance is 30kg (he had 25kg). We demand to be reimbursed for R350 airtime and R300 luggage fee which we had to pay and inconvenience caused. If Miguel would have actually worked and being professional , hecould have booked him still for 9.25am. Because of your useless "support", we were panic as he said he can't help.

Is it your goal to **** people - take money for ticket but they don't fly and you do nothing to help, charge extra for insurances which meant nothing in this case - as there supposed to be SMS in case of flight cancelation, but in case of "passanger" cancelation which was your guys fault - no SMS, no call, no email, lack of assistance and support from your stuff - we were left alone at the Joburg airport without any help, as this unprofessional, uneducated, useless agent Miguel to who I reached first hanged up and said he can't help. It was his words that you guys are not responsible. This Is unacceptable, I demand manager's contact - phone and email address. I demand personal apologize. You guys don't know what it is to be left in random airport without any support.

Also you have **** reviews in Google, you think people are stupid that they wouldn't notice it? Ridiculous. If you buy positive reviews, it means you have a reason for this - people probably writing honest reviews and you are trying to cover them up.

You also promised a call from manager last Monday but nobody called.

PS: my flight was almost half empty, so Miguel just was lazy to resolve the issue.