1 reviews | Active since Sept 2017
cancelled my booking eventhough I payed my ticket within the cut off time.
I booked a plane ticket through Travelstart on a day that they where running a special and payed it before the cut off time that was emailed to me. The next day I receive an email stating that I have to pay extra as the fare has increased. I emailed refusing to pay the money as I payed my ticket in time and the fare can't increase if it states that the special runs until midnight. The next email I received was that my ticket got cancelled. After complaining at customer service, I receive a general email. I rep**** with my concerns. After about 2 emails which where in no way an attempt to help out I stopped receiving any feed back. It has been 2 weeks and I has not received a reply or a refund. I have recommended Travelstart to a few people as I have never had problems before but this will definitely change my mind of using them again.
Dear Leani
Thank you for taking my call this evening and for your feedback.
As discussed I have re-booked you on a different option and issued the ticket. I hope that I have been able to resolve this to your satisfaction.
Kind regards
Tamara
Dear Leani
Thank you for taking my call this evening and for your feedback.
As discussed I have re-booked you on a different option and issued the ticket. I hope that I have been able to resolve this to your satisfaction.
Kind regards
Tamara
