Cancelled flight booking.

Travelstart ****med me this November with a booking. I bought a flight according to the adverti*****t (November special) and made a EFT payment within 4hours. A few days later I was told the flight is cancelled due to payment not received. A POP was sent to them and I was told the money is there in the business account but because the reference was not mentioned that’s why the money was not allocated to my flight ticket.

After finding the funds and the POP, I trusted that it could have been an easier rectification. Instead I was told to book a new flight (with high rates) and I will be liable for the remaining balance since I have a credit with them. I was also told that they will refund me (I booked a flight because I needed it, not to get a refund).

Travelstart employees gave me a horrible feedback/solution to the problem. Funds are available an allocation to the booking had to be done however I was given a useless option.

I booked a flight for a reason and I am now told to book a new one with high fees.

What an Appalling experience from the company.