RO
Robyn O
1 reviews | Active since Dec 2020
13 Dec 2020, 09:48
CANCELLED FLIGHT
Booked a ticked through Travelstart with Virgin Atlantic, from JNB to LHR on the 18th December 2020, my flight was cancelled without anyone informing me, I went on the app to see my departure flight has just disappeared, I have emailed, whatsapped, phoned, with absolutely no feedback, absolutely ridiculous customer service. Very disappointed, and very stressed about a trip that is supposed to happen in 5 days.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
13 Dec 2020, 12:39Hi Robyn,
Thank you for taking the time to share your concerns with us and I am sorry to hear you are not pleased with the level of assistance you have received.
I have followed up with our Schedule Changes team who confirmed they have since received your reply, opting to go with the flight for 19th December.
I will be contacting you shortly to see if you need further assistance or have any other queries.
Kind Regards,
Travelstart
Thank you for taking the time to share your concerns with us and I am sorry to hear you are not pleased with the level of assistance you have received.
I have followed up with our Schedule Changes team who confirmed they have since received your reply, opting to go with the flight for 19th December.
I will be contacting you shortly to see if you need further assistance or have any other queries.
Kind Regards,
Travelstart
Travelstart's reply13 Dec 2020, 12:39
Official
Hi Robyn,
Thank you for taking the time to share your concerns with us and I am sorry to hear you are not pleased with the level of assistance you have received.
I have followed up with our Schedule Changes team who confirmed they have since received your reply, opting to go with the flight for 19th December.
I will be contacting you shortly to see if you need further assistance or have any other queries.
Kind Regards,
Travelstart
Thank you for taking the time to share your concerns with us and I am sorry to hear you are not pleased with the level of assistance you have received.
I have followed up with our Schedule Changes team who confirmed they have since received your reply, opting to go with the flight for 19th December.
I will be contacting you shortly to see if you need further assistance or have any other queries.
Kind Regards,
Travelstart