Cancelled Booking(ZA***5)

<p>Can Travelstart please be off assistance and someone contact me directly to solve my problem and correct my booking.</p> <p>I was able to make a booking on Monday 28 November on the Blackfriday special.<br />I received an email that I have to pay before 23:59. The email requested I'd "Please take a minute to verify all your details, especially the passenger names and travel dates as once your ticket has been issued airline penalties may apply to make changes. If any of the information you have supp**** is incorrect please contact us immediately at ..."</p> <p>I immediately informed them that I had not put the middle names and that the infants name was spelled incorrectly.</p> <p>I received a email that the middle names is not neccesary, again I rep**** that they must correct the spelling of the infant's name.</p> <p>Early that evening I made a payment and when I got to my emails, my booking was cancelled!!</p> <p>Immediately I phoned their callcentre, no one answered. I sent an email and later someone rep**** that I didn't pay the booking in time, then I stated that according to the email I had enough time until midnight .</p> <p><br />Tuesday I phoned , and again they told me I did not pay in time. Wednesday I phoned again and Wianda helped me and discovered that the booking was canceled because the infants name was spelled incorrectly and that there was going to be charges to correct it.</p> <p> </p> <p>1. The confirmation email clearly gave you time to notify you of any mistakes had to be corrected before tickets is being issued.</p> <p>2. Who gave anyone the permission to cancel my booking without my permission or to contact me directly and tell me the situation or give me other options.</p> <p>3. They just tell me to book again, I can not book the special again as it is no longer available.</p> <p> </p> <p>Wianda was going to discuss this matter with her manager and get back to me. Thursday I phoned her and she conformed it is being worked on and she will email or phone me later the day, I have not heard from her or Travelstart again.</p> <p>Please can someone sort out this situation as I never gave permission for my booking to be canceled.</p> <p>Regards<br />Sanet Cornelissen</p> <p> </p> <p> </p> <p>.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>