Cancellation & Refund Assistance

<p>i booked a ticket to fly to cape town which on the travel extras it included cancellation and refund assistance. i lost my dad in a car accident yesterday and i asked for a refund as i can not attend my friends wedding this weekend and i was told that</p> <p>Good day <br /> <br /> Thank you for your email.<br /> <br /> Our condolences to you and your family during this trying time.<br /> <br /> Kindly note that Fly Safair flights are non refundable, however you are able to change the name, dates as well as routing.<br /> <br /> Please contact via telephone in order for us to assist you with this on ********** .<br /> <br /> Kind Regards<br /> <br /> Waleed</p> <p><br /> Moegamad Botha<br /> </p> <p> </p> <p>Regards</p> <p>Customer Experience Team – Travelstart South Africa<br /> </p>