1 reviews | Active since Apr 2017

04 Apr 2017, 12:27

Cancellation fee of flights ZA ***1

<p>I booked a flight on travelstart this past weekend and had to move the booking. Travelstart then charge me for the move and I paid the amount involved. About 4 hours later they phoned me to tell me if i do not pay R1200 more that the airline will not rebooked my tickets. After Travelstart all ready charge me. </p> <p>On getting this info, i cancelled the booking. Travelstart then sent me a mail that said , of the R6696 I would only recieve back R954 as the airline charges a cancellation fee. i then phoned the airline that sent me a mail that said they charge R500 per person per flight to cancell a flight and that is R2000.</p> <p> </p> <p>Travelstart is dishonest and has ***** is on the cards regarding the taxes that they have not paid back to me.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Travelstart
Travelstart's reply04 Apr 2017, 15:13
Official

Dear Leon Maree

I believe that one of our consultants has been in contact with you with regards to the refundable value on your ticket.

I trust the above is in order.

Kind regards,
***nor at Travelstart

Travelstart
Travelstart's reply04 Apr 2017, 15:13
Official

Dear Leon Maree

I believe that one of our consultants has been in contact with you with regards to the refundable value on your ticket.

I trust the above is in order.

Kind regards,
***nor at Travelstart