Cancellation
I booked a flight with travelstart for 2 people which amounted to R4200, I now would like to cancel the flight for the 3rd February and I am told I will only get a refund of 200
Can someone explain to me in which law is this permissible
Helpful (0)
Replies (6)0
Replies (6)
Travelstart's replyOfficial
28 Jan 2020, 17:29Hi Lethabo,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept our apologies.
Kindly send us a private reply with your booking details consultant will be in contact with you to explain the refund process.
Again our most sincerest apologies Lethabo. Thank you once again for your comments.
Kind regards,
Travelstart Team
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept our apologies.
Kindly send us a private reply with your booking details consultant will be in contact with you to explain the refund process.
Again our most sincerest apologies Lethabo. Thank you once again for your comments.
Kind regards,
Travelstart Team
Travelstart's reply28 Jan 2020, 17:29
Official
Hi Lethabo,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept our apologies.
Kindly send us a private reply with your booking details consultant will be in contact with you to explain the refund process.
Again our most sincerest apologies Lethabo. Thank you once again for your comments.
Kind regards,
Travelstart Team
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept our apologies.
Kindly send us a private reply with your booking details consultant will be in contact with you to explain the refund process.
Again our most sincerest apologies Lethabo. Thank you once again for your comments.
Kind regards,
Travelstart Team
's updateReviewer Update
28 Jan 2020, 17:57Oh wow funny how you can reply on hello Peter, but nothing on mail
Ref (ZA***2), can the consultant give me figures and not vague answers as if it's not my money you talking about
Ref (ZA***2), can the consultant give me figures and not vague answers as if it's not my money you talking about
's update28 Jan 2020, 17:57
Reviewer Update
Oh wow funny how you can reply on hello Peter, but nothing on mail
Ref (ZA***2), can the consultant give me figures and not vague answers as if it's not my money you talking about
Ref (ZA***2), can the consultant give me figures and not vague answers as if it's not my money you talking about
's updateReviewer Update
29 Jan 2020, 11:15No one from your business has explained to me how I am charged 90% of my flights when I requested cancelation 7 days before departure
's update29 Jan 2020, 11:15
Reviewer Update
No one from your business has explained to me how I am charged 90% of my flights when I requested cancelation 7 days before departure
Travelstart's replyOfficial
29 Jan 2020, 11:44Good day Lethabo
Thank you for your feedback and for sending us your booking reference.
Please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions :
" Note that all tickets carry different fare conditions as imposed by the relevant airline.
The ticket you are purchasing may only be partially or non-refundable. "
All this information is available to you on our website...www.travelstart.co.za
In addition, as we draw the most economical fares from the various airlines reservation systems, many of these fares are non-refundable.
Although I can understand your disappointment in this regard, we are unable to change the fare restrictions app**** by the airline.
I trust for your understanding in this regard.
Kind regards,
Melony at Travelstart
Thank you for your feedback and for sending us your booking reference.
Please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions :
" Note that all tickets carry different fare conditions as imposed by the relevant airline.
The ticket you are purchasing may only be partially or non-refundable. "
All this information is available to you on our website...www.travelstart.co.za
In addition, as we draw the most economical fares from the various airlines reservation systems, many of these fares are non-refundable.
Although I can understand your disappointment in this regard, we are unable to change the fare restrictions app**** by the airline.
I trust for your understanding in this regard.
Kind regards,
Melony at Travelstart
Travelstart's reply29 Jan 2020, 11:44
Official
Good day Lethabo
Thank you for your feedback and for sending us your booking reference.
Please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions :
" Note that all tickets carry different fare conditions as imposed by the relevant airline.
The ticket you are purchasing may only be partially or non-refundable. "
All this information is available to you on our website...www.travelstart.co.za
In addition, as we draw the most economical fares from the various airlines reservation systems, many of these fares are non-refundable.
Although I can understand your disappointment in this regard, we are unable to change the fare restrictions app**** by the airline.
I trust for your understanding in this regard.
Kind regards,
Melony at Travelstart
Thank you for your feedback and for sending us your booking reference.
Please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions :
" Note that all tickets carry different fare conditions as imposed by the relevant airline.
The ticket you are purchasing may only be partially or non-refundable. "
All this information is available to you on our website...www.travelstart.co.za
In addition, as we draw the most economical fares from the various airlines reservation systems, many of these fares are non-refundable.
Although I can understand your disappointment in this regard, we are unable to change the fare restrictions app**** by the airline.
I trust for your understanding in this regard.
Kind regards,
Melony at Travelstart
's updateReviewer Update
29 Jan 2020, 12:19I do not understand what you are saying, I called SAA and they charge only a minimum percentage to the flight not everything... And why isnt anyone calling me, instead you sending generic mails
's update29 Jan 2020, 12:19
Reviewer Update
I do not understand what you are saying, I called SAA and they charge only a minimum percentage to the flight not everything... And why isnt anyone calling me, instead you sending generic mails
's updateReviewer Update
29 Jan 2020, 16:13I have requested SAA to look into their policy, otherwise I use my legal msx degree
's update29 Jan 2020, 16:13
Reviewer Update
I have requested SAA to look into their policy, otherwise I use my legal msx degree