LM
LEPEDI M
1 reviews | Active since Mar 2021
21 Apr 2021, 09:03
Cancelation of flight tickets due to COVID-19
I've bought two flights tickets from travelstart with reference number ZA***4 amounting to R5300, and I wanted to cancel my flight tickets since I don't feel like traveling due to COVID-19.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
21 Apr 2021, 14:04Hi Lepedi,
Thanks for reaching out and providing your reference number.
I've called up your booking and see you purchased two Fly Safair tickets.
Looking at the history of your booking I see our Manager made contact on the 19 March 2020 and our agents emailed Fly Safair vouchers the same day.
With the national lockdowns in each country due to Covid-19, airlines were no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us. The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies.
We are only able to offer airline passengers options what the airline provides to us via their directives.
I will contact you on the number provided in the booking to answer any other questions you might have.
Kind Regards,
Marcelle
Thanks for reaching out and providing your reference number.
I've called up your booking and see you purchased two Fly Safair tickets.
Looking at the history of your booking I see our Manager made contact on the 19 March 2020 and our agents emailed Fly Safair vouchers the same day.
With the national lockdowns in each country due to Covid-19, airlines were no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us. The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies.
We are only able to offer airline passengers options what the airline provides to us via their directives.
I will contact you on the number provided in the booking to answer any other questions you might have.
Kind Regards,
Marcelle
Travelstart's reply21 Apr 2021, 14:04
Official
Hi Lepedi,
Thanks for reaching out and providing your reference number.
I've called up your booking and see you purchased two Fly Safair tickets.
Looking at the history of your booking I see our Manager made contact on the 19 March 2020 and our agents emailed Fly Safair vouchers the same day.
With the national lockdowns in each country due to Covid-19, airlines were no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us. The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies.
We are only able to offer airline passengers options what the airline provides to us via their directives.
I will contact you on the number provided in the booking to answer any other questions you might have.
Kind Regards,
Marcelle
Thanks for reaching out and providing your reference number.
I've called up your booking and see you purchased two Fly Safair tickets.
Looking at the history of your booking I see our Manager made contact on the 19 March 2020 and our agents emailed Fly Safair vouchers the same day.
With the national lockdowns in each country due to Covid-19, airlines were no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airlines rules and need to quote according to their directives which they have provided us. The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver any of their policies.
We are only able to offer airline passengers options what the airline provides to us via their directives.
I will contact you on the number provided in the booking to answer any other questions you might have.
Kind Regards,
Marcelle