Can I please have my money back

Item: Travelstart
Rating: 1
Author: Mbali J

What a terrible experience I had to cancel my 10 year anniversary trip. I booked a flights on the app, payment was processed but I received no confirmation.

I contacted the company, when to the bank and all sorts yo prove that funds came off my account.

I have been asking for a refund from. 3rd May... daily emailing the company, but still no response... on 4 different emails.

This displays distasteful business practices and us highly annoying to say the least.

I'm not someone who travels often, I can't afford to, but I planned this trip to celebrate this milestone in my marriage... I had to cancel the trip and even lost deposit paid to hotel.

Please can I just have my money back

Helpful (0)

Replies (1)

Travelstart's replyOfficial

13 May 2021, 12:22

Hi Mbali,

Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.

I regret to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused.

No reference number was provided however I have located email correspondence between you and our Ticketing team.

Let me follow up with the relevant team and I will contact you later today on the number provided to give feedback.

Kind Regards,

Marcelle

Travelstart's reply13 May 2021, 12:22

Official