Call centre does not answer

Item: Travelstart
Rating: 1
Author: Gopala N

Need urgent assistance for changing a flight booking. Only way to do it is to contact the call centre. Called 4 times an held for more than 10 mins but no one picks up. Would have been easier deal with the flight carrier directly.

Helpful (0)

Replies (3)

Travelstart's replyOfficial

09 Jan 2019, 12:36

Good afternoon Gopala,

Thank you for taking the time to contact us and I do apologize for the long wait time and you not being able to get through.

I have checked your booking and I see that you had spoken to one of our amendments agents (Mandisa) and that she had assisted you with your query.

I trust everything is now in order with your booking and once again, we do apologize for the inconvenience caused.

Kind regards,
Melony at Travelstart

Best regards,

Travelstart's reply09 Jan 2019, 12:36

Official

Best regards,

Gopala N's updateReviewer Update

09 Jan 2019, 13:02

Hi Melony Thanks for the feedback. Have managed to resolve the flight schedule with Mandisa from the call centre.

Gopala N's update09 Jan 2019, 13:02

Reviewer Update

Hi Melony Thanks for the feedback. Have managed to resolve the flight schedule with Mandisa from the call centre.

Travelstart's replyOfficial

09 Jan 2019, 13:16

Hi Gopala

Thank you so much for getting back to me, and I am glad that we could assist you with your query today.

I trust you will have a wonderful day further.

Kind regards,
Melony at Travelstart

Best regards,

Travelstart's reply09 Jan 2019, 13:16

Official

Hi Gopala

Thank you so much for getting back to me, and I am glad that we could assist you with your query today.

I trust you will have a wonderful day further.

Kind regards,
Melony at Travelstart

Best regards,

Call centre does not answer

About

Community

Businesses

Follow Us