Call centre bad service

Item: Travelstart
Rating: 1
Author: Muntu M

they made me hold for more than an hour just to make flight changes... they hardly answer phones... you'll hold till your ear turns pin****

Helpful (0)

Replies (4)

Travelstart's replyOfficial

19 Nov 2018, 13:49

Good day

we have called the number listed below but it went straight to voicemail. We will try to call back again a bit later.

With kind regards,
***nor at Travelstart

Travelstart's reply19 Nov 2018, 13:49

Official

Good day

we have called the number listed below but it went straight to voicemail. We will try to call back again a bit later.

With kind regards,
***nor at Travelstart

Travelstart's replyOfficial

19 Nov 2018, 13:53

I will call again. The number rang through until it said the subscriber is not available and went to voicemail.

With kind regards,
***nor at Travelstart

Travelstart's reply19 Nov 2018, 13:53

Official

I will call again. The number rang through until it said the subscriber is not available and went to voicemail.

With kind regards,
***nor at Travelstart

Travelstart's replyOfficial

19 Nov 2018, 13:54

Would you please be able to supply us with an alternative number to call. We've called again and it rings thrice and then goes to voicemail.

Many thanks,
***nor at Travelstart

Travelstart's reply19 Nov 2018, 13:54

Official

Would you please be able to supply us with an alternative number to call. We've called again and it rings thrice and then goes to voicemail.

Many thanks,
***nor at Travelstart

Travelstart's replyOfficial

19 Nov 2018, 14:30

Dear Muntu Mahlangu

thank you for taking my call. Please accept our apologies for the inconvenience caused during your contact with us. We will definitely investigate the matter so that this does not happen in the future.

With thanks and kind regards,
***nor at Travelstart

Travelstart's reply19 Nov 2018, 14:30

Official