TD
Thomas D
1 reviews | Active since Jun 2011
06 Feb 2022, 10:28
Business travellers beware - flight change needs to dealt with
I am at my absolute wits with Travelstart. We are two business travellers who urgently need to change our flight dates due to current travel restrictions that only allow us to be in our destination country for a maximum of 5 days.
I have been attempting to make this change with Travelstart since 12 January more than 3 weeks ago. I have used every possible means available to me including whatssapp, email, facebook messenger and the online change request forms on the webiste.
The only feedback I received from Travelstart states that they have already assisted me and that an amended quote was sent on 03 February. No such quote can be found anywhere in my email or junkmail?
This company makes it near impossible to contact them or have a conversation with an actual human about you needs. Instead you get dozens of automated responses from email addresses that you cannot respond to in turn.
At this rate almost a month later and still no help from Travelstart we will either miss our trip or need to rebook a new flight through somebody else.
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Replies (1)
Travelstart's replyOfficial
07 Feb 2022, 12:54Hi Thomas, thank you for reaching out to us.
I have checked the booking and can see that an email was sent on the 3 February 1**** to thomas @ tvdarchitechts . com which stated the following information:
Hi there,
Regarding your booking ZA***2
Thanks for contacting us regarding your flight changes for passenger/s:
VANDEVENTER/THOMAS MR
The following flight is available at the time requested:
QR1372 I 13FEB CPTDOH 1***
QR 115 I 14FEB DOHFCO 0***
QR 132 D 18FEB FCODOH 1***
QR1369 D 19FEB DOHCPT 0***
The total cost for the change will be ZAR****** per person, this includes all change fees and any applicable difference in taxes and fare, as per the fare rules of your ticket. This quote is over and above the amount already paid for your ticket. The total amount charged for the fee can go up quite significantly if the fare you originally booked is not available on the new date you would like to travel as you then need to pay for the change fee as well as the difference in fare.
Price breakdown :
Difference in Fare: R******
Difference in taxes: R0,00
Airline change penalty: R0,00 flexi
Travelstart admin fee: R0,00 flexi
NOTE: All changes have to be completed 24 hours before scheduled flight departure to avoid forfeiture. Payment needs to be completed on the same day the flight has been changed. If no payment has been received, the airline will cancel the ticket and changes will no longer be permitted.
Please note that the above quote is subject to confirmation by the airline's availability, at the time of changing and that we are not holding any confirmed seats. We recommend you reply as soon as possible to the above quotation to confirm it as changes will be made when confirmation is received in writing. Confirmation for the applicable change needs to be received by 19h00 SA time today. Please be advised that once a change of reservation has been made we cannot change it back to the original flight without any booking penalties.
Once we have received the above-mentioned confirmation to change the booking, we will create an invoice for the change which we will email to you. Please adhere to the time limit stipulated for payment when you receive your confirmation and invoice.
You will receive your new tickets via email within 24 hours of receipt of payment.
If you would like to go ahead with the change , select : Confirmation of date change quote on our contact form by clicking on the link: https://www.travelstart.co.za/lp/contact-us
Looking forward to hearing from you soon.
Thanks and kind regards
Travelstart I have checked the booking and can see that an email was sent on the 3 February 1**** to thomas @ tvdarchitechts . com which stated the following information:
Further interaction was made on 4 February up until the booking was changed on 6 February. If you have not received correspondence from us please check with your service provider as they might be viewing the information ad sensitive and blocking it from being received.
Kind Regards,
Melissa
Travelstart's reply07 Feb 2022, 12:54
Official
Hi Thomas, thank you for reaching out to us.
I have checked the booking and can see that an email was sent on the 3 February 1**** to thomas @ tvdarchitechts . com which stated the following information:
Hi there,
Regarding your booking ZA***2
Thanks for contacting us regarding your flight changes for passenger/s:
VANDEVENTER/THOMAS MR
The following flight is available at the time requested:
QR1372 I 13FEB CPTDOH 1***
QR 115 I 14FEB DOHFCO 0***
QR 132 D 18FEB FCODOH 1***
QR1369 D 19FEB DOHCPT 0***
The total cost for the change will be ZAR****** per person, this includes all change fees and any applicable difference in taxes and fare, as per the fare rules of your ticket. This quote is over and above the amount already paid for your ticket. The total amount charged for the fee can go up quite significantly if the fare you originally booked is not available on the new date you would like to travel as you then need to pay for the change fee as well as the difference in fare.
Price breakdown :
Difference in Fare: R******
Difference in taxes: R0,00
Airline change penalty: R0,00 flexi
Travelstart admin fee: R0,00 flexi
NOTE: All changes have to be completed 24 hours before scheduled flight departure to avoid forfeiture. Payment needs to be completed on the same day the flight has been changed. If no payment has been received, the airline will cancel the ticket and changes will no longer be permitted.
Please note that the above quote is subject to confirmation by the airline's availability, at the time of changing and that we are not holding any confirmed seats. We recommend you reply as soon as possible to the above quotation to confirm it as changes will be made when confirmation is received in writing. Confirmation for the applicable change needs to be received by 19h00 SA time today. Please be advised that once a change of reservation has been made we cannot change it back to the original flight without any booking penalties.
Once we have received the above-mentioned confirmation to change the booking, we will create an invoice for the change which we will email to you. Please adhere to the time limit stipulated for payment when you receive your confirmation and invoice.
You will receive your new tickets via email within 24 hours of receipt of payment.
If you would like to go ahead with the change , select : Confirmation of date change quote on our contact form by clicking on the link: https://www.travelstart.co.za/lp/contact-us
Looking forward to hearing from you soon.
Thanks and kind regards
Travelstart I have checked the booking and can see that an email was sent on the 3 February 1**** to thomas @ tvdarchitechts . com which stated the following information:
Further interaction was made on 4 February up until the booking was changed on 6 February. If you have not received correspondence from us please check with your service provider as they might be viewing the information ad sensitive and blocking it from being received.
Kind Regards,
Melissa