Bul**** to pay for a ticket I already owned

I purchased a local flight through Travelstart, received a Confirmation email, and the money went out of my account. When I tried to check-in on the day the airline denied that I ever purchased a ticket because they did not receive the money from Travelstart. I needed to purchase a new ticket at more than 3 times the original price I paid Travelstart for the same ticket. I had no choice.

When I complained after my flight I was ignored and Travelstart only responded a week later with a stock standard "sorry your order wasnt processed, we have refunded you"... a week... a week after the flight. They have not taken responsibility for the financial loss they caused me. I feel conned and bul**** into overpaying for a second ticket.

Is Travelstart and Kulula working cohoots to rob vulnerable and desperate people's pockets by spreading misinformation and withholding their money?