AP
Aakifa P
1 reviews | Active since Jul 2021
02 Jul 2021, 20:21
British Airways and Travelstart Complaint
I am extremely unhappy with the service provided by travelstart and British Airways. I've requested multiple times for a refund and cancellation, from the 25th of June up until today I have not received a response. The service is pathetic and truly disappointing.
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Travelstart's replyOfficial
04 Jul 2021, 08:09Hi Aakifa,
Thanks for reach out and regret to hear you have not had a great experience when booking with us.
I've called up your booking and see payment was not successful for the booking number you provided. No funds were taken nor where tickets issued.
If you are querying payment for this booking please email a copy of your bank statement to our Ticketing / Payments team at: bankpayments @ travelstart . com
or ticketing @ travelstart . com
One of our ticketing agents will investigate and respond.
Kind Regards,
Marcelle
Thanks for reach out and regret to hear you have not had a great experience when booking with us.
I've called up your booking and see payment was not successful for the booking number you provided. No funds were taken nor where tickets issued.
If you are querying payment for this booking please email a copy of your bank statement to our Ticketing / Payments team at: bankpayments @ travelstart . com
or ticketing @ travelstart . com
One of our ticketing agents will investigate and respond.
Kind Regards,
Marcelle
Travelstart's reply04 Jul 2021, 08:09
Official
Hi Aakifa,
Thanks for reach out and regret to hear you have not had a great experience when booking with us.
I've called up your booking and see payment was not successful for the booking number you provided. No funds were taken nor where tickets issued.
If you are querying payment for this booking please email a copy of your bank statement to our Ticketing / Payments team at: bankpayments @ travelstart . com
or ticketing @ travelstart . com
One of our ticketing agents will investigate and respond.
Kind Regards,
Marcelle
Thanks for reach out and regret to hear you have not had a great experience when booking with us.
I've called up your booking and see payment was not successful for the booking number you provided. No funds were taken nor where tickets issued.
If you are querying payment for this booking please email a copy of your bank statement to our Ticketing / Payments team at: bankpayments @ travelstart . com
or ticketing @ travelstart . com
One of our ticketing agents will investigate and respond.
Kind Regards,
Marcelle