Brilliant Service from Travelstart

I want to thank Travelstart most sincerely for the help with a personal challenge, which has been completely sorted out, and my friends made it to New York in time for a very emotional NYC marathon.

More importantly, I would like to thank Melony for the care she showed to get our case resolved. This was quite a sensitive matter (with some really exceptional circumstances).

Throughout this entire process Melony kept me in the loop and, given the complexity involved, she went beyond the extra mile to help put it right for our friend. I realise that it would have been the easiest thing in the world to fall back on policy and dig in but, in my view, Melony just continued to go higher and higher to persuade Emirates to do the right thing, under these exceptional circumstances.

In the strict corporate universe in which we all operate, it is so nice to know that employees are still given the freedom to delight clients. Melony took this one personally and prevailed! What an asset she is to Travelstart.

Thanks again for your assistance and making a difference.