ZB
Zoliswa B
1 reviews | Active since Jun 2016
31 Dec 2020, 09:22
Bookings changes, worst service ever
I have been struggling to change my flight Tuesday with them no luck, British airlines can’t help me cause I booked through them. Worst service ever, they must just cancel my booking cause I won’t make it and give me my refund since they can’t be found any were. I wouldn’t advise anyone to use their services.
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Replies (1)
Travelstart's replyOfficial
31 Dec 2020, 16:00Good day Zoliswa
Thank you for taking the time to provide us with your feedback and for taking my call.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic second wave affecting most countries and implementation of Level 3 Lockdown, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time quicker and efficiently. In saying that we are still experience very high volumes on the chat service as well.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologise for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed telephonically I have placed your booking on hold and sent you an email confirming what we have discussed.
I thank you for your patience in this matter and would like to take the opportunity to wish you Happy New Year!
Hope you have a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback and for taking my call.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic second wave affecting most countries and implementation of Level 3 Lockdown, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time quicker and efficiently. In saying that we are still experience very high volumes on the chat service as well.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologise for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed telephonically I have placed your booking on hold and sent you an email confirming what we have discussed.
I thank you for your patience in this matter and would like to take the opportunity to wish you Happy New Year!
Hope you have a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply31 Dec 2020, 16:00
Official
Good day Zoliswa
Thank you for taking the time to provide us with your feedback and for taking my call.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic second wave affecting most countries and implementation of Level 3 Lockdown, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time quicker and efficiently. In saying that we are still experience very high volumes on the chat service as well.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologise for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed telephonically I have placed your booking on hold and sent you an email confirming what we have discussed.
I thank you for your patience in this matter and would like to take the opportunity to wish you Happy New Year!
Hope you have a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback and for taking my call.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic second wave affecting most countries and implementation of Level 3 Lockdown, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time quicker and efficiently. In saying that we are still experience very high volumes on the chat service as well.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologise for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed telephonically I have placed your booking on hold and sent you an email confirming what we have discussed.
I thank you for your patience in this matter and would like to take the opportunity to wish you Happy New Year!
Hope you have a wonderful day further!
Thank you and kind regards
Travelstart