BD
Brill D
1 reviews | Active since Nov 2021
28 Apr 2022, 17:10
Booking ZA***4 Refund
I had to cancel my flight Booking ZA***4 due to a positive COVID return and Travelstart have not responded to a request for refund for 5 days now. All their emails bounce as unattended, the online enquiry form has no returns and their call centre just wastes your money in a **** queue with no human attendant on the other side
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Travelstart's replyOfficial
29 Apr 2022, 14:07Hi Brill,
Thank you for reaching out to us.
I have checked the booking and can see that the team has reverted to the email address on the booking on 25 April:
17:35:12 Mon, 25 Apr 22 | Auto-Cancel | *** | *** | SENT # 17:35:46 Mon, 25 Apr 22 |
| 17:34:10 Mon, 25 Apr 22 | Manual-Email | *** | *** | SENT # 17:34:44 Mon, 25 Apr 22 |
| 16:22:44 Mon, 25 Apr 22 | Manual-Email | *** | *** | SENT # 16:23:18 Mon, 25 Apr 22
Please be advised that the following information was reverted with regards to the refund request:
Good Day, Thank you for your e-mail. We have cancelled your reservation. Please be advised any changes or refund quote will be up to the airlines discretion and rules. We do wish you all the best and get well soon! Kind regards, Travelstart I have followed up with the team and updated the email address on the booking so that the refund quote will go to both emails.
Should you have travel insurance I suggest that you reach out to them with regards to claiming due to contracting covid, as the airline has advised cancellation will be as per the airline conditions.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team has reverted to the email address on the booking on 25 April:
17:35:12 Mon, 25 Apr 22 | Auto-Cancel | *** | *** | SENT # 17:35:46 Mon, 25 Apr 22 |
| 17:34:10 Mon, 25 Apr 22 | Manual-Email | *** | *** | SENT # 17:34:44 Mon, 25 Apr 22 |
| 16:22:44 Mon, 25 Apr 22 | Manual-Email | *** | *** | SENT # 16:23:18 Mon, 25 Apr 22
Please be advised that the following information was reverted with regards to the refund request:
Good Day, Thank you for your e-mail. We have cancelled your reservation. Please be advised any changes or refund quote will be up to the airlines discretion and rules. We do wish you all the best and get well soon! Kind regards, Travelstart I have followed up with the team and updated the email address on the booking so that the refund quote will go to both emails.
Should you have travel insurance I suggest that you reach out to them with regards to claiming due to contracting covid, as the airline has advised cancellation will be as per the airline conditions.
Kind Regards,
Melissa
Travelstart's reply29 Apr 2022, 14:07
Official
Hi Brill,
Thank you for reaching out to us.
I have checked the booking and can see that the team has reverted to the email address on the booking on 25 April:
17:35:12 Mon, 25 Apr 22 | Auto-Cancel | *** | *** | SENT # 17:35:46 Mon, 25 Apr 22 |
| 17:34:10 Mon, 25 Apr 22 | Manual-Email | *** | *** | SENT # 17:34:44 Mon, 25 Apr 22 |
| 16:22:44 Mon, 25 Apr 22 | Manual-Email | *** | *** | SENT # 16:23:18 Mon, 25 Apr 22
Please be advised that the following information was reverted with regards to the refund request:
Good Day, Thank you for your e-mail. We have cancelled your reservation. Please be advised any changes or refund quote will be up to the airlines discretion and rules. We do wish you all the best and get well soon! Kind regards, Travelstart I have followed up with the team and updated the email address on the booking so that the refund quote will go to both emails.
Should you have travel insurance I suggest that you reach out to them with regards to claiming due to contracting covid, as the airline has advised cancellation will be as per the airline conditions.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team has reverted to the email address on the booking on 25 April:
17:35:12 Mon, 25 Apr 22 | Auto-Cancel | *** | *** | SENT # 17:35:46 Mon, 25 Apr 22 |
| 17:34:10 Mon, 25 Apr 22 | Manual-Email | *** | *** | SENT # 17:34:44 Mon, 25 Apr 22 |
| 16:22:44 Mon, 25 Apr 22 | Manual-Email | *** | *** | SENT # 16:23:18 Mon, 25 Apr 22
Please be advised that the following information was reverted with regards to the refund request:
Good Day, Thank you for your e-mail. We have cancelled your reservation. Please be advised any changes or refund quote will be up to the airlines discretion and rules. We do wish you all the best and get well soon! Kind regards, Travelstart I have followed up with the team and updated the email address on the booking so that the refund quote will go to both emails.
Should you have travel insurance I suggest that you reach out to them with regards to claiming due to contracting covid, as the airline has advised cancellation will be as per the airline conditions.
Kind Regards,
Melissa