Booking ZA ***3

I want to amend the return flight for four passengers. It is an urgent amendment because the visa application relies on the amended tickets. The original tickets were booked as flexi-tickets so that the return dates can be amended if necessary.<br> <br> I phoned on 2 September in the morning and after a lengthy call from my mobile phone to request a quote, I was informed that the quotes will be send to me. That evening I received an email that they need clarity. I responded with an email, duplicating all the information I provided by telephone. <br> <br> I received the quote on 3 September and I accepted the quote by telephone. I was informed that the tickets were informed. I followed up with a confirmation email. I received an email during the evening that I would receive the amended tickets during the night.<br> <br> On 4 September I received an email that the tickets can not be booked because the infant will have a birthday before the return flight and thereby become a child. I gave instructions to amend the tickets to a few days before the birthday of the infant. <br> <br> I have not receive any response yet. Three days with combined telephone conversations of more than one hour and still no satisfaction