TD
Thomas D
1 reviews | Active since Jan 2012
23 Dec 2020, 11:25
Booking of flight
I’m a very fair person, I know we not perfect and believe in giving someone a chance. However, I had the last 10days of very very bad service from travelstart, proof of emails and how I tried to contact them. It’s a pity I have to include some people which may doing their job (ticketing only), but the rest are very unprofessional and slack on service. Personally I think taking chances of how they charge/ invoicing too. Be aware
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
23 Dec 2020, 17:39Good day Thomas
Thank you for taking the time to provide us with your feedback.
I am really sorry you have been struggling to reach us. Due to Covid 19 second wave full effect in most countries, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than 1 passengers at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm. There are turn around times on the inboxes , some quicker than others depending on which inbox you are enquiring with.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Our website is a search engine which draws the fares from the various airlines systems according to the search parameters entered by the client. The fare which the client selects online is the price which the client accepts and pays when making the booking via Travelstart. Our fares displayed on the website when booking includes and fees and taxes, there are no additional charges.
I do hope that this clarifies your concerns in respect to booking with Travelstart.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback.
I am really sorry you have been struggling to reach us. Due to Covid 19 second wave full effect in most countries, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than 1 passengers at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm. There are turn around times on the inboxes , some quicker than others depending on which inbox you are enquiring with.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Our website is a search engine which draws the fares from the various airlines systems according to the search parameters entered by the client. The fare which the client selects online is the price which the client accepts and pays when making the booking via Travelstart. Our fares displayed on the website when booking includes and fees and taxes, there are no additional charges.
I do hope that this clarifies your concerns in respect to booking with Travelstart.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply23 Dec 2020, 17:39
Official
Good day Thomas
Thank you for taking the time to provide us with your feedback.
I am really sorry you have been struggling to reach us. Due to Covid 19 second wave full effect in most countries, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than 1 passengers at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm. There are turn around times on the inboxes , some quicker than others depending on which inbox you are enquiring with.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Our website is a search engine which draws the fares from the various airlines systems according to the search parameters entered by the client. The fare which the client selects online is the price which the client accepts and pays when making the booking via Travelstart. Our fares displayed on the website when booking includes and fees and taxes, there are no additional charges.
I do hope that this clarifies your concerns in respect to booking with Travelstart.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback.
I am really sorry you have been struggling to reach us. Due to Covid 19 second wave full effect in most countries, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than 1 passengers at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm. There are turn around times on the inboxes , some quicker than others depending on which inbox you are enquiring with.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Our website is a search engine which draws the fares from the various airlines systems according to the search parameters entered by the client. The fare which the client selects online is the price which the client accepts and pays when making the booking via Travelstart. Our fares displayed on the website when booking includes and fees and taxes, there are no additional charges.
I do hope that this clarifies your concerns in respect to booking with Travelstart.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
TD
Thomas D's updateReviewer Update
23 Dec 2020, 17:59Dear travelstart
I actually did paid accordingly online and was asked to pay an extra R365.00
My ref ZA***5
Then the Thai Embassy requested that my wife needed to book the flight on the 10th of Jan 2021.
Then I just had drama and poor feedback/communication, absolute no assistance.
I accept apologies and also apologize for my behavior as I am f..... irritated waiting since the 13 Dec 2020 till now 23 Dec 2020 to finalize my wife’s ticket back to Thailand.
I paid for about a new ticket again R3089.00, which my previous ticket according to online was R5881.00 and another R365.00 as asked.
So the total I have paid R9335.00 for a single ticket from JNB to BKK, do you think my blood pressure is normal at this stage ???
And still nobody issuing the tickets
I just received an email which I do not understand and rep**** to them.
I DO NOT KNOW where I stand??
Tom
***
I actually did paid accordingly online and was asked to pay an extra R365.00
My ref ZA***5
Then the Thai Embassy requested that my wife needed to book the flight on the 10th of Jan 2021.
Then I just had drama and poor feedback/communication, absolute no assistance.
I accept apologies and also apologize for my behavior as I am f..... irritated waiting since the 13 Dec 2020 till now 23 Dec 2020 to finalize my wife’s ticket back to Thailand.
I paid for about a new ticket again R3089.00, which my previous ticket according to online was R5881.00 and another R365.00 as asked.
So the total I have paid R9335.00 for a single ticket from JNB to BKK, do you think my blood pressure is normal at this stage ???
And still nobody issuing the tickets
I just received an email which I do not understand and rep**** to them.
I DO NOT KNOW where I stand??
Tom
***
TD
Thomas D's update23 Dec 2020, 17:59
Reviewer Update
Dear travelstart
I actually did paid accordingly online and was asked to pay an extra R365.00
My ref ZA***5
Then the Thai Embassy requested that my wife needed to book the flight on the 10th of Jan 2021.
Then I just had drama and poor feedback/communication, absolute no assistance.
I accept apologies and also apologize for my behavior as I am f..... irritated waiting since the 13 Dec 2020 till now 23 Dec 2020 to finalize my wife’s ticket back to Thailand.
I paid for about a new ticket again R3089.00, which my previous ticket according to online was R5881.00 and another R365.00 as asked.
So the total I have paid R9335.00 for a single ticket from JNB to BKK, do you think my blood pressure is normal at this stage ???
And still nobody issuing the tickets
I just received an email which I do not understand and rep**** to them.
I DO NOT KNOW where I stand??
Tom
***
I actually did paid accordingly online and was asked to pay an extra R365.00
My ref ZA***5
Then the Thai Embassy requested that my wife needed to book the flight on the 10th of Jan 2021.
Then I just had drama and poor feedback/communication, absolute no assistance.
I accept apologies and also apologize for my behavior as I am f..... irritated waiting since the 13 Dec 2020 till now 23 Dec 2020 to finalize my wife’s ticket back to Thailand.
I paid for about a new ticket again R3089.00, which my previous ticket according to online was R5881.00 and another R365.00 as asked.
So the total I have paid R9335.00 for a single ticket from JNB to BKK, do you think my blood pressure is normal at this stage ???
And still nobody issuing the tickets
I just received an email which I do not understand and rep**** to them.
I DO NOT KNOW where I stand??
Tom
***
Travelstart's replyOfficial
24 Dec 2020, 11:39Hi Thomas,
Thank you for taking my call earlier and taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when doing your date change for your wife's ticket.
I have escalated your booking through to our amendments team marking it as urgent and one of our agents will be in contact to assist with your amendment query over the phone.
Kind Regards,
Travelstart
Thank you for taking my call earlier and taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when doing your date change for your wife's ticket.
I have escalated your booking through to our amendments team marking it as urgent and one of our agents will be in contact to assist with your amendment query over the phone.
Kind Regards,
Travelstart
Travelstart's reply24 Dec 2020, 11:39
Official
Hi Thomas,
Thank you for taking my call earlier and taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when doing your date change for your wife's ticket.
I have escalated your booking through to our amendments team marking it as urgent and one of our agents will be in contact to assist with your amendment query over the phone.
Kind Regards,
Travelstart
Thank you for taking my call earlier and taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when doing your date change for your wife's ticket.
I have escalated your booking through to our amendments team marking it as urgent and one of our agents will be in contact to assist with your amendment query over the phone.
Kind Regards,
Travelstart