Booking Nightmare

<p>I have booked a plane ticket online through Travelstar and paid online using their SID service. The payment had gone off my account but an e-ticket was not issued. Upon calling them to find out what is going on they told me that they hadn't recieved payment. I sent through my proof of payment from then bank. Yet they still held firm that they hadn't recieved payment. I called them 4 times in total to explain and even went down to the bank to ask them what is going on. This morning I woke up to find an e-mail saying that my booking had been cancelled. I've paid them, but I have no ticket and have to call now to get a refund and book a new flight.</p>