1 reviews | Active since Jul 2018
booking flights with travel start, customer service is a disappointment
Booked flights 3 months ahead, needed assistance amending the names i kept being redirected to Kulula and the airport. They can even refund me a decent amount, cause they suggested that option and i had to rebook. They don't take any responsibility or any attempt to assist as soon as they received your payment. Its dissapointing and frustration that i lost so much money over a simple name change. why don't we book with id numbers to ensure details are correct to avoid these procedures
Dear Mathapelo Makgwadi
we are sorry to hear about your dissatisfaction with regards to the name change policy of Kulula Airlines. As an online travel agency we have to adhere to the airline's name change / date change policies , as well as their cancellation conditions, and regrettably do not have any influence over this. Kulula airlines does not allow complete name changes.
With regards to our website ; we ask you to enter your name as per your passport/ ID document, and you are given three chances to confirm this information before adding the payment details.
Once the payment details have been entered you are sent a booking confirmation email. This email states that you need to check that the passenger name information and flight data is correct and if not to contact us immediately, because once the tickets have been issued, airline penalties will apply.
We are very sorry that you feel our customer service is lacking but we have to adhere to the conditions of the airline and cannot amend them.
If you would like to proceed with the refund, please confirm by replying to the email sent.
With thanks,
***nor at Travelstart
Dear Mathapelo Makgwadi
we are sorry to hear about your dissatisfaction with regards to the name change policy of Kulula Airlines. As an online travel agency we have to adhere to the airline's name change / date change policies , as well as their cancellation conditions, and regrettably do not have any influence over this. Kulula airlines does not allow complete name changes.
With regards to our website ; we ask you to enter your name as per your passport/ ID document, and you are given three chances to confirm this information before adding the payment details.
Once the payment details have been entered you are sent a booking confirmation email. This email states that you need to check that the passenger name information and flight data is correct and if not to contact us immediately, because once the tickets have been issued, airline penalties will apply.
We are very sorry that you feel our customer service is lacking but we have to adhere to the conditions of the airline and cannot amend them.
If you would like to proceed with the refund, please confirm by replying to the email sent.
With thanks,
***nor at Travelstart
Dear Mathapelo Makgwadi
please refer to the conditions of the product you purchased on our website: https://www.travelstart.co.za/lp/products-services/rebookable-flight.
This product gives you the freedom to make one date change to your flight without paying any airline penalty fees and is not applicable to name changes or refunds.
We trust you find this information in order.
With kind regards,
***nor at Travelstart
Dear Mathapelo Makgwadi
please refer to the conditions of the product you purchased on our website: https://www.travelstart.co.za/lp/products-services/rebookable-flight.
This product gives you the freedom to make one date change to your flight without paying any airline penalty fees and is not applicable to name changes or refunds.
We trust you find this information in order.
With kind regards,
***nor at Travelstart