Booking flight Cape Town to London return.

My bank refused the payment (over the daily limit). Chantil from travelstart called me. I was going out and quite testy, she remained cool and professional and said this is a courtesy call, the problem was not with travelstart but with my bank. She kept the reservations open while I called my bank to ensure the transaction went through. She said she would call back in half an hour, which she did and put the card payment through again which was accepted on the 2nd try. Very good service from Chantil