1 reviews | Active since Dec 2020
Booking cancelled no refund
I booked tickets for me, wife and kids six in number all of us (4adults 2children). Booked and payed for on the 14th November 2020 for de 12th December 2020 departure and due to return on the 15th December 2020. Proof of payment sent on the same day but until the 16th December 2020 there was no communication, I received their email on the 17th telling me they received my proof of payment but I have to add money as the plane ticket has increased or I should cancel and will get the full refund, I chose to cancel my booking and they confirmed getting my cancellation request and advised me to send them my banking details for refund purposes of which I did and they confirmed receipt of my banking details, ever since I have never heard from them. In the process of their quietness I even asked my bank to help facilitate my refund and they asked me to come after 14days, when I get to the bank they told me Handre Oosthuizen from Travelstart refused the refund request and said client can contact him/her on ***. The bank tried to call the number bt with no success. I also tried to call this number with no success and as it stands I have never received any communication from Travelstart despite sending them numerous emails that are not responded to.
Thank you for taking the time to provide us with your feedback.
I am really sorry for the experience you had to go through and I would like to use the opportunity to give you some feedback.
I checked your booking and can confirm that the booking was made on the 14November and the payment was only made on the 17November .
I would like to advise that the payment needs to be made on the same day the booking is made, as we cannot guarantee the fares and taxes thereafter.
When the payment was received the bookings had already cancelled due to no payment received. And as you advised we asked the refunds and finance team to process the refund. There has been a backlog on the refunds and for that we do apologize.
I have expedited your refund to be done tomorrow by the finance team.
We do apologize for the delay in the refund being processed.
I hope that this clarifies your concerns.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback.
I am really sorry for the experience you had to go through and I would like to use the opportunity to give you some feedback.
I checked your booking and can confirm that the booking was made on the 14November and the payment was only made on the 17November .
I would like to advise that the payment needs to be made on the same day the booking is made, as we cannot guarantee the fares and taxes thereafter.
When the payment was received the bookings had already cancelled due to no payment received. And as you advised we asked the refunds and finance team to process the refund. There has been a backlog on the refunds and for that we do apologize.
I have expedited your refund to be done tomorrow by the finance team.
We do apologize for the delay in the refund being processed.
I hope that this clarifies your concerns.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart