FR
Frans R
1 reviews | Active since Jul 2011
15 Dec 2019, 12:25
BOOKING CANCELLED FULLY PAID
Booking cancelled i booked return flights on Mango flight JE253 15 Dec only to find the flight has been cancelled the full payment amount went off my bank account i had to purchace tickets on a British Airways flight in addition to the amount already paid WHY WAS MY BOOKING CANCELLED I HAVE DOCUMENTS STATING ITS BEEN PAID! I NEED AN EXPLANATION AS TO WHY THIS HAPPENED
Helpful (0)
Replies (6)0
Replies (6)
Travelstart's replyOfficial
15 Dec 2019, 13:22Hi Frans
Thank you for your feedback.
Apologies for any inconvenience caused, please provide me with your Travelstart reference number and email address used to make the reservation in order for us to investigate.
Kind regards
Avril
Thank you for your feedback.
Apologies for any inconvenience caused, please provide me with your Travelstart reference number and email address used to make the reservation in order for us to investigate.
Kind regards
Avril
Travelstart's reply15 Dec 2019, 13:22
Official
Hi Frans
Thank you for your feedback.
Apologies for any inconvenience caused, please provide me with your Travelstart reference number and email address used to make the reservation in order for us to investigate.
Kind regards
Avril
Thank you for your feedback.
Apologies for any inconvenience caused, please provide me with your Travelstart reference number and email address used to make the reservation in order for us to investigate.
Kind regards
Avril
FR
Frans R's updateReviewer Update
15 Dec 2019, 15:11ISent you the ref nr its ZA0ZA0763
3011
AND
Mango JE253
Mango JE262
if my ticket has been cancelled the money deducted from my account i'll get my lawyer to contact Travelstart
3011
AND
Mango JE253
Mango JE262
if my ticket has been cancelled the money deducted from my account i'll get my lawyer to contact Travelstart
FR
Frans R's update15 Dec 2019, 15:11
Reviewer Update
ISent you the ref nr its ZA0ZA0763
3011
AND
Mango JE253
Mango JE262
if my ticket has been cancelled the money deducted from my account i'll get my lawyer to contact Travelstart
3011
AND
Mango JE253
Mango JE262
if my ticket has been cancelled the money deducted from my account i'll get my lawyer to contact Travelstart
FR
Frans R's updateReviewer Update
15 Dec 2019, 15:13ZA076
33011
33011
FR
Frans R's update15 Dec 2019, 15:13
Reviewer Update
ZA076
33011
33011
FR
Frans R's updateReviewer Update
15 Dec 2019, 15:16Petrus Albertus Roodt
Email Address ***
Email Address ***
FR
Frans R's update15 Dec 2019, 15:16
Reviewer Update
Petrus Albertus Roodt
Email Address ***
Email Address ***
Travelstart's replyOfficial
17 Dec 2019, 08:56Good morning Frans
Thank you for sending your booking details.
One of our team members will be in contact within 24 hours to discuss your query.
We do apologize for the inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for sending your booking details.
One of our team members will be in contact within 24 hours to discuss your query.
We do apologize for the inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply17 Dec 2019, 08:56
Official
Good morning Frans
Thank you for sending your booking details.
One of our team members will be in contact within 24 hours to discuss your query.
We do apologize for the inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for sending your booking details.
One of our team members will be in contact within 24 hours to discuss your query.
We do apologize for the inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's replyOfficial
18 Dec 2019, 09:10Good morning Mr Roodt
Thank you for taking the time to chat to me this morning.
As advised, a booking confirmation is emailed as soon as the booking is confirmed in our system.
The e-ticket, however, is only sent to you as soon as payment has been taken successfully and tickets issued on our side.
We had sent you a payment declined email on the same day you made the booking (06th December), as well as a payment link for you to insert new / updated card information. As we had not received a response to our emails, the booking was automatically cancelled by the airline and we had sent a cancellation email on the 07th December advising you of the cancelled booking.
As discussed, can you kindly check your bank account/ statement, as no funds were debited from your card as the payment had declined.
If you find that there has been a debit, kindly email our payments and ticketing team to ticketing(at)travelstart.com with the relevant details pertaining to the payment and they will investigate this for you.
I hope this explanation has been helpful. Please let us know if there is anything else we can assist you with.
Kind regards,
Melony at Travelstart
Thank you for taking the time to chat to me this morning.
As advised, a booking confirmation is emailed as soon as the booking is confirmed in our system.
The e-ticket, however, is only sent to you as soon as payment has been taken successfully and tickets issued on our side.
We had sent you a payment declined email on the same day you made the booking (06th December), as well as a payment link for you to insert new / updated card information. As we had not received a response to our emails, the booking was automatically cancelled by the airline and we had sent a cancellation email on the 07th December advising you of the cancelled booking.
As discussed, can you kindly check your bank account/ statement, as no funds were debited from your card as the payment had declined.
If you find that there has been a debit, kindly email our payments and ticketing team to ticketing(at)travelstart.com with the relevant details pertaining to the payment and they will investigate this for you.
I hope this explanation has been helpful. Please let us know if there is anything else we can assist you with.
Kind regards,
Melony at Travelstart
Travelstart's reply18 Dec 2019, 09:10
Official
Good morning Mr Roodt
Thank you for taking the time to chat to me this morning.
As advised, a booking confirmation is emailed as soon as the booking is confirmed in our system.
The e-ticket, however, is only sent to you as soon as payment has been taken successfully and tickets issued on our side.
We had sent you a payment declined email on the same day you made the booking (06th December), as well as a payment link for you to insert new / updated card information. As we had not received a response to our emails, the booking was automatically cancelled by the airline and we had sent a cancellation email on the 07th December advising you of the cancelled booking.
As discussed, can you kindly check your bank account/ statement, as no funds were debited from your card as the payment had declined.
If you find that there has been a debit, kindly email our payments and ticketing team to ticketing(at)travelstart.com with the relevant details pertaining to the payment and they will investigate this for you.
I hope this explanation has been helpful. Please let us know if there is anything else we can assist you with.
Kind regards,
Melony at Travelstart
Thank you for taking the time to chat to me this morning.
As advised, a booking confirmation is emailed as soon as the booking is confirmed in our system.
The e-ticket, however, is only sent to you as soon as payment has been taken successfully and tickets issued on our side.
We had sent you a payment declined email on the same day you made the booking (06th December), as well as a payment link for you to insert new / updated card information. As we had not received a response to our emails, the booking was automatically cancelled by the airline and we had sent a cancellation email on the 07th December advising you of the cancelled booking.
As discussed, can you kindly check your bank account/ statement, as no funds were debited from your card as the payment had declined.
If you find that there has been a debit, kindly email our payments and ticketing team to ticketing(at)travelstart.com with the relevant details pertaining to the payment and they will investigate this for you.
I hope this explanation has been helpful. Please let us know if there is anything else we can assist you with.
Kind regards,
Melony at Travelstart