MB
Marlisa B
1 reviews | Active since Mar 2011
22 Jun 2015, 08:33
Booking cancelled but payment made
I urgently need to get to Cape Town, so I booked a return flight using Travelstart who took payment from my Debit card in the amount of R 1 776, but this morning I was told by Mango that no booking was made for me to fly tomorrow. <br> <br> Travelstart call centre only reachable after 09:00 in the mornings is not acceptable. I urgently need someone to contact me regarding this booking.
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Travelstart's replyOfficial
22 Jun 2015, 09:26Hello Botmar,
Thank you for your feedback via this forum.
I tried calling you earlier but got voicemail so I left a message. I do apologise for the anxiety caused when you contacted the airline directly.
We experienced a technical issue last night, however, our team sorted it out first thing this morning. Your ticket was issued and sent at 09h03 via email and sms notification.
Once again I apologise for the anxiety caused. I trust that you will have a good trip.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback via this forum.
I tried calling you earlier but got voicemail so I left a message. I do apologise for the anxiety caused when you contacted the airline directly.
We experienced a technical issue last night, however, our team sorted it out first thing this morning. Your ticket was issued and sent at 09h03 via email and sms notification.
Once again I apologise for the anxiety caused. I trust that you will have a good trip.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply22 Jun 2015, 09:26
Official
Hello Botmar,
Thank you for your feedback via this forum.
I tried calling you earlier but got voicemail so I left a message. I do apologise for the anxiety caused when you contacted the airline directly.
We experienced a technical issue last night, however, our team sorted it out first thing this morning. Your ticket was issued and sent at 09h03 via email and sms notification.
Once again I apologise for the anxiety caused. I trust that you will have a good trip.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback via this forum.
I tried calling you earlier but got voicemail so I left a message. I do apologise for the anxiety caused when you contacted the airline directly.
We experienced a technical issue last night, however, our team sorted it out first thing this morning. Your ticket was issued and sent at 09h03 via email and sms notification.
Once again I apologise for the anxiety caused. I trust that you will have a good trip.
Kind regards,
Nazley de Vos
Customer Relations Specialist