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Nomali N
1 reviews | Active since Oct 2020
29 Sept 2021, 06:54
Booking cancelled and no payment returned.
I have made a booking via this company and a day after I got an email saying my flights are cancelled but I have done all the payment the money is on they side and know I am battling to get hold of they customer care. I need them to rectify the problem cause I need to travel on the day that I had booked I even have proof of payment but not getting any assistance what so ever from the company. Are they ******** or what. They can contact me on *** cause I have tried my best to get them but nothing is happening.
Helpful (0)
Replies (5)0
Replies (5)
Travelstart's replyOfficial
29 Sept 2021, 12:40Hi Nomali,
Thanks for for taking my call earlier and providing me with feedback regarding your recent expereince when booking with us.
I do apologise for the frustration this has caused.
I see you requested a call back on Saturday via our online contact form. I have followed up with Ticketing team who will be in touch during the course of today on the number you have provided again.
Please keep your phone close by and agent will call you by close of business today.
Should you have any further payment queries you are also welcome to reach out to our Ticketing team direct by emailing: payments @ travelstart . com
Kind Regards,
Marcelle
Thanks for for taking my call earlier and providing me with feedback regarding your recent expereince when booking with us.
I do apologise for the frustration this has caused.
I see you requested a call back on Saturday via our online contact form. I have followed up with Ticketing team who will be in touch during the course of today on the number you have provided again.
Please keep your phone close by and agent will call you by close of business today.
Should you have any further payment queries you are also welcome to reach out to our Ticketing team direct by emailing: payments @ travelstart . com
Kind Regards,
Marcelle
Travelstart's reply29 Sept 2021, 12:40
Official
Hi Nomali,
Thanks for for taking my call earlier and providing me with feedback regarding your recent expereince when booking with us.
I do apologise for the frustration this has caused.
I see you requested a call back on Saturday via our online contact form. I have followed up with Ticketing team who will be in touch during the course of today on the number you have provided again.
Please keep your phone close by and agent will call you by close of business today.
Should you have any further payment queries you are also welcome to reach out to our Ticketing team direct by emailing: payments @ travelstart . com
Kind Regards,
Marcelle
Thanks for for taking my call earlier and providing me with feedback regarding your recent expereince when booking with us.
I do apologise for the frustration this has caused.
I see you requested a call back on Saturday via our online contact form. I have followed up with Ticketing team who will be in touch during the course of today on the number you have provided again.
Please keep your phone close by and agent will call you by close of business today.
Should you have any further payment queries you are also welcome to reach out to our Ticketing team direct by emailing: payments @ travelstart . com
Kind Regards,
Marcelle
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Nomali N's updateReviewer Update
30 Sept 2021, 08:21Hi Marcelle
How long will your team take to get back to me? Time is going and nothing has been clarified as yet I was told to send proof of payment maybe 3 times yesterday and nothing was said to me after that. I am still waiting for you and your team to give me a solid answer.
Thank you
Nosipho
How long will your team take to get back to me? Time is going and nothing has been clarified as yet I was told to send proof of payment maybe 3 times yesterday and nothing was said to me after that. I am still waiting for you and your team to give me a solid answer.
Thank you
Nosipho
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Nomali N's update30 Sept 2021, 08:21
Reviewer Update
Hi Marcelle
How long will your team take to get back to me? Time is going and nothing has been clarified as yet I was told to send proof of payment maybe 3 times yesterday and nothing was said to me after that. I am still waiting for you and your team to give me a solid answer.
Thank you
Nosipho
How long will your team take to get back to me? Time is going and nothing has been clarified as yet I was told to send proof of payment maybe 3 times yesterday and nothing was said to me after that. I am still waiting for you and your team to give me a solid answer.
Thank you
Nosipho
Travelstart's replyOfficial
30 Sept 2021, 17:00Hi Nomali,
I have checked the booking and can see that the team has been in contact with you today.
Please let us know via email to help @ travelstart . com if you need further assistance.
Kind Regards,
Melissa
I have checked the booking and can see that the team has been in contact with you today.
Please let us know via email to help @ travelstart . com if you need further assistance.
Kind Regards,
Melissa
Travelstart's reply30 Sept 2021, 17:00
Official
Hi Nomali,
I have checked the booking and can see that the team has been in contact with you today.
Please let us know via email to help @ travelstart . com if you need further assistance.
Kind Regards,
Melissa
I have checked the booking and can see that the team has been in contact with you today.
Please let us know via email to help @ travelstart . com if you need further assistance.
Kind Regards,
Melissa
NN
Nomali N's updateReviewer Update
30 Sept 2021, 23:05Hi Mellisa
Yes the did send me an email of which I wasn’t expect an email but I need to talk to someone because my travelling dates are very close and this email story I taking far to long for me.
All I want from this company is my money back so I can take my business somewhere else, all these stories of waiting 7 to 21 days I’m not taking that. I paid on the day so I don’t see the need of waiting.
Regards
N.Nxumalo
Yes the did send me an email of which I wasn’t expect an email but I need to talk to someone because my travelling dates are very close and this email story I taking far to long for me.
All I want from this company is my money back so I can take my business somewhere else, all these stories of waiting 7 to 21 days I’m not taking that. I paid on the day so I don’t see the need of waiting.
Regards
N.Nxumalo
NN
Nomali N's update30 Sept 2021, 23:05
Reviewer Update
Hi Mellisa
Yes the did send me an email of which I wasn’t expect an email but I need to talk to someone because my travelling dates are very close and this email story I taking far to long for me.
All I want from this company is my money back so I can take my business somewhere else, all these stories of waiting 7 to 21 days I’m not taking that. I paid on the day so I don’t see the need of waiting.
Regards
N.Nxumalo
Yes the did send me an email of which I wasn’t expect an email but I need to talk to someone because my travelling dates are very close and this email story I taking far to long for me.
All I want from this company is my money back so I can take my business somewhere else, all these stories of waiting 7 to 21 days I’m not taking that. I paid on the day so I don’t see the need of waiting.
Regards
N.Nxumalo
NN
Nomali N's updateReviewer Update
04 Oct 2021, 14:49Hi Marcell or Melisa
I am still waiting for the responses from Travelstart I really need this money to buy my flight and the said part days are moving but nothing is being said to me as a client. I think I should hand the matter over to my lawyers cause I am feedup of talking one and the same thing everyday. Why is it such a mission to just give me back my money? When I did the booking money was wanted same time but for me to get my money back it’s a long train I’m told this one will call me that one will do this.
I WANT MONEY I can’t lose my money just like that never. Call me who ever can 😡😡😡this company should be ashamed of what you’ll doing to people it’s so sad and annoying.
Regards
N.Nxumalo
I am still waiting for the responses from Travelstart I really need this money to buy my flight and the said part days are moving but nothing is being said to me as a client. I think I should hand the matter over to my lawyers cause I am feedup of talking one and the same thing everyday. Why is it such a mission to just give me back my money? When I did the booking money was wanted same time but for me to get my money back it’s a long train I’m told this one will call me that one will do this.
I WANT MONEY I can’t lose my money just like that never. Call me who ever can 😡😡😡this company should be ashamed of what you’ll doing to people it’s so sad and annoying.
Regards
N.Nxumalo
NN
Nomali N's update04 Oct 2021, 14:49
Reviewer Update
Hi Marcell or Melisa
I am still waiting for the responses from Travelstart I really need this money to buy my flight and the said part days are moving but nothing is being said to me as a client. I think I should hand the matter over to my lawyers cause I am feedup of talking one and the same thing everyday. Why is it such a mission to just give me back my money? When I did the booking money was wanted same time but for me to get my money back it’s a long train I’m told this one will call me that one will do this.
I WANT MONEY I can’t lose my money just like that never. Call me who ever can 😡😡😡this company should be ashamed of what you’ll doing to people it’s so sad and annoying.
Regards
N.Nxumalo
I am still waiting for the responses from Travelstart I really need this money to buy my flight and the said part days are moving but nothing is being said to me as a client. I think I should hand the matter over to my lawyers cause I am feedup of talking one and the same thing everyday. Why is it such a mission to just give me back my money? When I did the booking money was wanted same time but for me to get my money back it’s a long train I’m told this one will call me that one will do this.
I WANT MONEY I can’t lose my money just like that never. Call me who ever can 😡😡😡this company should be ashamed of what you’ll doing to people it’s so sad and annoying.
Regards
N.Nxumalo