Booking an plane ticket through Travelstart on the internet.

<p>in the beginning of the month (February) I tried to book plane tickets for myself and my mom. I got onto Travelstart webpage and proceeded to find the cheepest flights for the time / date of my departure. I found what I was looking for and completed all the necessary info to complete my payment. (credit card payment) After I clicked the 'continue' button , an error message popped onto the screen informing me thet an error has occured. I need to wait 30 seconds and try again. This is what I did. each time I got the error message. I then decided to abort my transaction as the error message wasn't disappearing. I then started receiving emails telling me that my tickets have been paid, some have been cancelled due to payment pending. there where quite a few emails. the next day I phoned Travelstart and spoke to an agent (Waleed) he explained what had happened, everytime I clicked on continue, I bought another ticket. I then explained to him what happened, and he managed to cancel a few of the tickets and the money returned. Now 2 weeks later after having spoken to 2 other agents at Travelstart I'm still waiting for the reimbur*****t of 6 tickets. Ehwn I spoke to travelstart they told me that Kulula has to refund me, but Kulula told me that if you book through Travelstart, they pay you back. Why has it taken so long to reimburse me, when the fault was with the server/program. Why does the program not prompt you, that you have booked ofr more than 1 ticket? I'm very disappointed with this service. I have to spend hours on the phone with travestart, trying to get my money back. </p>