aB
andre B
1 reviews | Active since Apr 2012
24 Feb 2016, 23:59
booked via travelstart
travelstart only respond when you have to pay them. i had problems with the worst airlines on earth, ETIHAD. i bookked my flights via travelstart and therefor i am dealing with them for answers because etihad dont respond at all. my bags were delayed,bag were broken and three flights were cancelled without my request and then i had problems at Delhi airport. i did report the matter to etihad and travelstart but no answers from them. be carefull to use either of them,they only respond when it is paytime.
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Travelstart's replyOfficial
25 Feb 2016, 09:11Hello chelanrei,
Thank you for your feedback.
I have checked and note that an email was received 03 February, the day you arrived back in South Africa.
A response was sent on 03 February advising that no communications were received between 24 December (3 days prior to your departure) and 03 February from the email address in use. I queried whether another email address was used in order that I could investigate further. No response was received to this request.
My email also advised that clients need to contact the airlines directly regarding delayed/pilfered baggage. As travel agents we are not able to assist with baggage delay/pilferage claims.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback.
I have checked and note that an email was received 03 February, the day you arrived back in South Africa.
A response was sent on 03 February advising that no communications were received between 24 December (3 days prior to your departure) and 03 February from the email address in use. I queried whether another email address was used in order that I could investigate further. No response was received to this request.
My email also advised that clients need to contact the airlines directly regarding delayed/pilfered baggage. As travel agents we are not able to assist with baggage delay/pilferage claims.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply25 Feb 2016, 09:11
Official
Hello chelanrei,
Thank you for your feedback.
I have checked and note that an email was received 03 February, the day you arrived back in South Africa.
A response was sent on 03 February advising that no communications were received between 24 December (3 days prior to your departure) and 03 February from the email address in use. I queried whether another email address was used in order that I could investigate further. No response was received to this request.
My email also advised that clients need to contact the airlines directly regarding delayed/pilfered baggage. As travel agents we are not able to assist with baggage delay/pilferage claims.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback.
I have checked and note that an email was received 03 February, the day you arrived back in South Africa.
A response was sent on 03 February advising that no communications were received between 24 December (3 days prior to your departure) and 03 February from the email address in use. I queried whether another email address was used in order that I could investigate further. No response was received to this request.
My email also advised that clients need to contact the airlines directly regarding delayed/pilfered baggage. As travel agents we are not able to assist with baggage delay/pilferage claims.
Kind regards,
Nazley de Vos
Customer Relations Specialist