NS
Natalie S
1 reviews | Active since Feb 2013
03 Dec 2015, 13:38
booked skywise through them and they don't exist
I purchased a ticket from Ct to JHB with travelstart on 1 December 2015, when I arrived at the airport yesterday I was advised that the airline, SKYWISE did not exist anymore. How can they book you on a non excisting flight and to make matters worse is they take a R137 booking fee. They need to reimburse me for that as the ticket was void.
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Travelstart's replyOfficial
03 Dec 2015, 14:07Hello nts,
I do regret that your Skywise flight did not operate.
Skywise was grounded by Airports Company South Africa yesterday and were therefore not able to operate as planned.
I note that our Refunds team has submitted your request for a refund of the unused ticket to Skywise as per their instruction to us.
Please accept our sincere apology for the unplanned inconvenience and frustration experienced.
Kind regards,
Nazley de Vos
Customer Relations Specialist
I do regret that your Skywise flight did not operate.
Skywise was grounded by Airports Company South Africa yesterday and were therefore not able to operate as planned.
I note that our Refunds team has submitted your request for a refund of the unused ticket to Skywise as per their instruction to us.
Please accept our sincere apology for the unplanned inconvenience and frustration experienced.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply03 Dec 2015, 14:07
Official
Hello nts,
I do regret that your Skywise flight did not operate.
Skywise was grounded by Airports Company South Africa yesterday and were therefore not able to operate as planned.
I note that our Refunds team has submitted your request for a refund of the unused ticket to Skywise as per their instruction to us.
Please accept our sincere apology for the unplanned inconvenience and frustration experienced.
Kind regards,
Nazley de Vos
Customer Relations Specialist
I do regret that your Skywise flight did not operate.
Skywise was grounded by Airports Company South Africa yesterday and were therefore not able to operate as planned.
I note that our Refunds team has submitted your request for a refund of the unused ticket to Skywise as per their instruction to us.
Please accept our sincere apology for the unplanned inconvenience and frustration experienced.
Kind regards,
Nazley de Vos
Customer Relations Specialist