Booked SAA ticket with Travelstart & the flight was a total mess.

<p>I booked a flight through Travelstart from JHB to CT with SAA on the 1st of January 2017 at 16:00. My husband and I got there early and waited at the gate. At 15:30 when we had to start boarding we saw that the screen said that our flight was canceled. All the passengers gathered at the desk trying to get info from each other and when we asked the desk any information they just ignore us. After waiting around for about 20 mins at the desk they told us that the flight has been canceled due to technical difficulties and the passengers that have no checked in luggage can be transferred to the 16:20 flight and the passengers with luggage checked in can be transferred to a 17:00 flight. We wait around another 20-30 mins and still there is massive confusion with no one really telling us what we need to do next even though we ask them continually, it's was if they just couldn't hear us. More than an hour later they tell those still waiting around that the 17:00 flight is now full and we are placed on the 17:45 flight. We stand in the line to get our ticket transferred on the flight and the attendant prints out our tickets with the wrong surname even though I pointed out twice that the name he was choosing wasn't our surname, so I walked back so he can find the right names to eventually get the right tickets. We moved to our next gate and when we had to start boarding for the 17:45 flight they told us that our flight is delayed by half an hour AGAIN!! I'm completely shocked, appalled, disappointed and disgusted with the horrible way that the SAA staff handled the situation. The lack of communication, not once apologizing for the delay and further inconveniences, and the SAA personnel at the gate ignoring you even when you are talking to them face to face. I have never had a bad experience with my bookings on Travelstart but really do not want to repeat an experience like this again. </p>