LP
Luzivia P
1 reviews | Active since Oct 2021
06 Oct 2021, 18:47
booked reverse ticket to my request
Hi, i left this review on Travelstart's feedback page and i dont think that its the type of business that can run on a 24hr turnaround time for responses as it is travels for Pete's sake. Check it out: can you please look at my booking, someone made a huge big mistake. I am in Cape town and needed to be in PE today but when i got to the airport i was told that i am supposed to be flying from PE to Cape town and there is only one flight in each direction per day. consequent to this i was stuck in Cape town and suffered severe loss of revenue and business relations.
so now....... Im still waiting and ive incurred extra costs that i cannot afford. I am going to be stuck in PE but i must go there. they better fix this or they will have more to deal with as it is.
please help
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
07 Oct 2021, 12:37Hi Luzivia,
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
Looking at the reference number you provided the booking was made on the 5th October for travel - Cape Town - Port Elizabeth.
Card payment was entered that morning however payment was not successful. Our Ticketing team sent an email shortly after the booking was made advising the below, as well as e-mailed a new payment link.
""Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again on the same card please click on link :""
As no new payment was attempted / received the following day the booking was cancelled and a cancellation email was sent notifying this.
I will call your shortly to address any further queries over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
Looking at the reference number you provided the booking was made on the 5th October for travel - Cape Town - Port Elizabeth.
Card payment was entered that morning however payment was not successful. Our Ticketing team sent an email shortly after the booking was made advising the below, as well as e-mailed a new payment link.
""Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again on the same card please click on link :""
As no new payment was attempted / received the following day the booking was cancelled and a cancellation email was sent notifying this.
I will call your shortly to address any further queries over the phone.
Kind Regards,
Marcelle
Travelstart's reply07 Oct 2021, 12:37
Official
Hi Luzivia,
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
Looking at the reference number you provided the booking was made on the 5th October for travel - Cape Town - Port Elizabeth.
Card payment was entered that morning however payment was not successful. Our Ticketing team sent an email shortly after the booking was made advising the below, as well as e-mailed a new payment link.
""Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again on the same card please click on link :""
As no new payment was attempted / received the following day the booking was cancelled and a cancellation email was sent notifying this.
I will call your shortly to address any further queries over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
Looking at the reference number you provided the booking was made on the 5th October for travel - Cape Town - Port Elizabeth.
Card payment was entered that morning however payment was not successful. Our Ticketing team sent an email shortly after the booking was made advising the below, as well as e-mailed a new payment link.
""Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again on the same card please click on link :""
As no new payment was attempted / received the following day the booking was cancelled and a cancellation email was sent notifying this.
I will call your shortly to address any further queries over the phone.
Kind Regards,
Marcelle
LP
Luzivia P's updateReviewer Update
07 Oct 2021, 20:18I thank Hello Peter for their intervention. This company is not taking any accountability. I've given them all the documentation they asked for, and they promised a call back which I still haven't received.
On a positive note, I have arrived in PE finally. I'm going to write a review on the putrid service I got from Flysafair yesterday 06 October. But today 07 Oct when I was greeted at the airport with even worse situation, Heinrich booked my flight with a completely different name and he is the most rude person I've ever come across in my 49yrs on this planet. Luckily the flight controller took over the situation and put me on a cape town to jhb then jhb to PE flight. I have arrived.
Thanks to the check-in clerk and flight controller. They did this for me at not extra cost to myself.
I'm in PE for a breast cancer awareness event and I'm thankful, as the guest of honour, a breast cancer patient in remission so I'm just happy I made it.
On a positive note, I have arrived in PE finally. I'm going to write a review on the putrid service I got from Flysafair yesterday 06 October. But today 07 Oct when I was greeted at the airport with even worse situation, Heinrich booked my flight with a completely different name and he is the most rude person I've ever come across in my 49yrs on this planet. Luckily the flight controller took over the situation and put me on a cape town to jhb then jhb to PE flight. I have arrived.
Thanks to the check-in clerk and flight controller. They did this for me at not extra cost to myself.
I'm in PE for a breast cancer awareness event and I'm thankful, as the guest of honour, a breast cancer patient in remission so I'm just happy I made it.
LP
Luzivia P's update07 Oct 2021, 20:18
Reviewer Update
I thank Hello Peter for their intervention. This company is not taking any accountability. I've given them all the documentation they asked for, and they promised a call back which I still haven't received.
On a positive note, I have arrived in PE finally. I'm going to write a review on the putrid service I got from Flysafair yesterday 06 October. But today 07 Oct when I was greeted at the airport with even worse situation, Heinrich booked my flight with a completely different name and he is the most rude person I've ever come across in my 49yrs on this planet. Luckily the flight controller took over the situation and put me on a cape town to jhb then jhb to PE flight. I have arrived.
Thanks to the check-in clerk and flight controller. They did this for me at not extra cost to myself.
I'm in PE for a breast cancer awareness event and I'm thankful, as the guest of honour, a breast cancer patient in remission so I'm just happy I made it.
On a positive note, I have arrived in PE finally. I'm going to write a review on the putrid service I got from Flysafair yesterday 06 October. But today 07 Oct when I was greeted at the airport with even worse situation, Heinrich booked my flight with a completely different name and he is the most rude person I've ever come across in my 49yrs on this planet. Luckily the flight controller took over the situation and put me on a cape town to jhb then jhb to PE flight. I have arrived.
Thanks to the check-in clerk and flight controller. They did this for me at not extra cost to myself.
I'm in PE for a breast cancer awareness event and I'm thankful, as the guest of honour, a breast cancer patient in remission so I'm just happy I made it.
Travelstart's replyOfficial
08 Oct 2021, 16:51Hi Luzivia,
Thank you for taking my call again.
As discussed yesterday, when you get a chance if you can please email the confirmation and airline reference number of the ticket with the incorrect route and name and surname which the airline advised you had.
On our side we are unable to locate any booking for Port Elizabeth to Cape Town.
The only booking we have is of the details you emailed through which was for the correct details.
When you get a chance you welcome to email feedback @ travelstart . com
Have a lovely weekend and safe trip back home.
Kind Regards,
Marcelle
Thank you for taking my call again.
As discussed yesterday, when you get a chance if you can please email the confirmation and airline reference number of the ticket with the incorrect route and name and surname which the airline advised you had.
On our side we are unable to locate any booking for Port Elizabeth to Cape Town.
The only booking we have is of the details you emailed through which was for the correct details.
When you get a chance you welcome to email feedback @ travelstart . com
Have a lovely weekend and safe trip back home.
Kind Regards,
Marcelle
Travelstart's reply08 Oct 2021, 16:51
Official
Hi Luzivia,
Thank you for taking my call again.
As discussed yesterday, when you get a chance if you can please email the confirmation and airline reference number of the ticket with the incorrect route and name and surname which the airline advised you had.
On our side we are unable to locate any booking for Port Elizabeth to Cape Town.
The only booking we have is of the details you emailed through which was for the correct details.
When you get a chance you welcome to email feedback @ travelstart . com
Have a lovely weekend and safe trip back home.
Kind Regards,
Marcelle
Thank you for taking my call again.
As discussed yesterday, when you get a chance if you can please email the confirmation and airline reference number of the ticket with the incorrect route and name and surname which the airline advised you had.
On our side we are unable to locate any booking for Port Elizabeth to Cape Town.
The only booking we have is of the details you emailed through which was for the correct details.
When you get a chance you welcome to email feedback @ travelstart . com
Have a lovely weekend and safe trip back home.
Kind Regards,
Marcelle