JP
Johan P
1 reviews | Active since Jun 2021
17 Jun 2021, 17:17
Booked and paid with Travelstart, they cancel the booking and refuse to refund me
Booked and paid for a flight on Travelstart on 21 April 2021. Four hours later, Travelstart informed me that the booking was cancelled. I contacted Travelstart to enquire about the reason for the cancellation as payment reflected on my bank statement. I sent them proof of statement. Since then, I have sent them weekly emails enquiring about the refund, but I only get a email stating that they have contacted the airline. I made a business deal with Travelstart and feel that they must refund me.
Helpful (0)
Replies (7)0
Replies (7)
Travelstart's replyOfficial
18 Jun 2021, 10:52Hi Johan,
Thanks for reaching out and taking the time to share your concerns with us.
I've called up your booking and see our Ticketing team have reached out to Mango regarding the refund as they were unable to confirm the flight.
Payment has been taken by Mango so the refund will need to be processed directly from their side.
Mango Customer Service have responded to our email confirming they have escalated this onto their refunds team to process the funds for the ticket not issued.
I will contact you shortly to assist with any further queries you might have over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us.
I've called up your booking and see our Ticketing team have reached out to Mango regarding the refund as they were unable to confirm the flight.
Payment has been taken by Mango so the refund will need to be processed directly from their side.
Mango Customer Service have responded to our email confirming they have escalated this onto their refunds team to process the funds for the ticket not issued.
I will contact you shortly to assist with any further queries you might have over the phone.
Kind Regards,
Marcelle
Travelstart's reply18 Jun 2021, 10:52
Official
Hi Johan,
Thanks for reaching out and taking the time to share your concerns with us.
I've called up your booking and see our Ticketing team have reached out to Mango regarding the refund as they were unable to confirm the flight.
Payment has been taken by Mango so the refund will need to be processed directly from their side.
Mango Customer Service have responded to our email confirming they have escalated this onto their refunds team to process the funds for the ticket not issued.
I will contact you shortly to assist with any further queries you might have over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us.
I've called up your booking and see our Ticketing team have reached out to Mango regarding the refund as they were unable to confirm the flight.
Payment has been taken by Mango so the refund will need to be processed directly from their side.
Mango Customer Service have responded to our email confirming they have escalated this onto their refunds team to process the funds for the ticket not issued.
I will contact you shortly to assist with any further queries you might have over the phone.
Kind Regards,
Marcelle
JP
Johan P's updateReviewer Update
23 Jun 2021, 12:36Good day Marcelle,
Thank you for responding and taking the time to call me on Friday 18 June.
Since then , NONE of the things that you told me was going to happen, realised. Neither the refund or the "keeping me in the loop" with follow-ups.
Johan
Thank you for responding and taking the time to call me on Friday 18 June.
Since then , NONE of the things that you told me was going to happen, realised. Neither the refund or the "keeping me in the loop" with follow-ups.
Johan
JP
Johan P's update23 Jun 2021, 12:36
Reviewer Update
Good day Marcelle,
Thank you for responding and taking the time to call me on Friday 18 June.
Since then , NONE of the things that you told me was going to happen, realised. Neither the refund or the "keeping me in the loop" with follow-ups.
Johan
Thank you for responding and taking the time to call me on Friday 18 June.
Since then , NONE of the things that you told me was going to happen, realised. Neither the refund or the "keeping me in the loop" with follow-ups.
Johan
Travelstart's replyOfficial
23 Jun 2021, 14:31Hi Johan,
Thank you for reaching out to us.
I am very sorry that we have not kept you in the loop with regards to you refund with Mango. I have checked the booking and can see that contact was made with the airline to request the refund. I can also see that the airline requested that we send an email which we have done. I have requested that the relevant team follow up on the refund and provide you with feedback. I can see that the Travelstart service fees did not go off and we are only waiting for the feedback from the airline.
I will be in contact with you by latest 5pm today.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that we have not kept you in the loop with regards to you refund with Mango. I have checked the booking and can see that contact was made with the airline to request the refund. I can also see that the airline requested that we send an email which we have done. I have requested that the relevant team follow up on the refund and provide you with feedback. I can see that the Travelstart service fees did not go off and we are only waiting for the feedback from the airline.
I will be in contact with you by latest 5pm today.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply23 Jun 2021, 14:31
Official
Hi Johan,
Thank you for reaching out to us.
I am very sorry that we have not kept you in the loop with regards to you refund with Mango. I have checked the booking and can see that contact was made with the airline to request the refund. I can also see that the airline requested that we send an email which we have done. I have requested that the relevant team follow up on the refund and provide you with feedback. I can see that the Travelstart service fees did not go off and we are only waiting for the feedback from the airline.
I will be in contact with you by latest 5pm today.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that we have not kept you in the loop with regards to you refund with Mango. I have checked the booking and can see that contact was made with the airline to request the refund. I can also see that the airline requested that we send an email which we have done. I have requested that the relevant team follow up on the refund and provide you with feedback. I can see that the Travelstart service fees did not go off and we are only waiting for the feedback from the airline.
I will be in contact with you by latest 5pm today.
Wishing you a good day further.
Kind Regards,
Melissa
JP
Johan P's updateReviewer Update
12 Jul 2021, 12:04What happened of all the Travelstart promises and a further 10 business days to solve this? NOTHING!!! No follow-ups, and more importantly NO REFUND! I want my refund. This is ridiculous. I went to your website, made the payment and you cancelled the flight. Now I have to wait for your third party arrangement to refund me. Your third party arrangement is your problem! My point of contact was Travelstart. So, you must refund me.
JP
Johan P's update12 Jul 2021, 12:04
Reviewer Update
What happened of all the Travelstart promises and a further 10 business days to solve this? NOTHING!!! No follow-ups, and more importantly NO REFUND! I want my refund. This is ridiculous. I went to your website, made the payment and you cancelled the flight. Now I have to wait for your third party arrangement to refund me. Your third party arrangement is your problem! My point of contact was Travelstart. So, you must refund me.
Travelstart's replyOfficial
12 Jul 2021, 13:54Hi Johan,,
Thank you for the feedback.
I have checked the booking and can see we received the cc details requested. We have sent this to Mango already to reverse the funds as we do not have the funds in our system. I have asked the relevant team to follow up on this as this should have been concluded already.
Thank you for your previous patience.
Kind Regards,
Melissa
Thank you for the feedback.
I have checked the booking and can see we received the cc details requested. We have sent this to Mango already to reverse the funds as we do not have the funds in our system. I have asked the relevant team to follow up on this as this should have been concluded already.
Thank you for your previous patience.
Kind Regards,
Melissa
Travelstart's reply12 Jul 2021, 13:54
Official
Hi Johan,,
Thank you for the feedback.
I have checked the booking and can see we received the cc details requested. We have sent this to Mango already to reverse the funds as we do not have the funds in our system. I have asked the relevant team to follow up on this as this should have been concluded already.
Thank you for your previous patience.
Kind Regards,
Melissa
Thank you for the feedback.
I have checked the booking and can see we received the cc details requested. We have sent this to Mango already to reverse the funds as we do not have the funds in our system. I have asked the relevant team to follow up on this as this should have been concluded already.
Thank you for your previous patience.
Kind Regards,
Melissa
JP
Johan P's updateReviewer Update
16 Jul 2021, 04:03Melissa,
The issue with the location of the funds is that it is still not back in my account after nearly THREE MONTHS. Once again, I did the transaction on your website. That means that you are responsible.
How would you feel if a service provider treated you like this?
The issue with the location of the funds is that it is still not back in my account after nearly THREE MONTHS. Once again, I did the transaction on your website. That means that you are responsible.
How would you feel if a service provider treated you like this?
JP
Johan P's update16 Jul 2021, 04:03
Reviewer Update
Melissa,
The issue with the location of the funds is that it is still not back in my account after nearly THREE MONTHS. Once again, I did the transaction on your website. That means that you are responsible.
How would you feel if a service provider treated you like this?
The issue with the location of the funds is that it is still not back in my account after nearly THREE MONTHS. Once again, I did the transaction on your website. That means that you are responsible.
How would you feel if a service provider treated you like this?
JP
Johan P's updateReviewer Update
20 Jul 2021, 16:42Still no reply....
JP
Johan P's update20 Jul 2021, 16:42
Reviewer Update
Still no reply....