1 reviews | Active since Jul 2016
Billing *****
So last night we booked flights through your app for Oct and you guys deducted over 3k from my husbands accounts. We received the email that the booking is confirmed. Then today we received an email saying the booking is unsuccessful. We've been fighting all damn day and all you can say is its our bank. We went to our bank and the money is through to you guys and best of all then the operator says she can submit a redebit. Are you freaking kidding me. So you guys can pocket another 3k that you know nothing about. The confirmation of payment and bank statements were sent to you and all we hear is excuses. You sort this out or you process those flights i dont care which but you will not just take our money and do nothing and blame us. Do your freaking work and show some decent customer service.
Dear Pamela
Thank you for taking my call this evening.
As discussed the amount is a pending authorization. We have already gone through to the bank this afternoon to release the funds. We have come to an interim agreement to resolve the issue for you.
I look forward to resolving this fully.
Kind regards
Tamara
Best regards,
Dear Pamela
Thank you for taking my call this evening.
As discussed the amount is a pending authorization. We have already gone through to the bank this afternoon to release the funds. We have come to an interim agreement to resolve the issue for you.
I look forward to resolving this fully.
Kind regards
Tamara
Best regards,