CB
Christo B

1 reviews | Active since Oct 2014

06 Nov 2018, 09:25

Beware of Travelstart.

Booked a flight on cellphone app from Cape Town To Johannesburg choosing Saa flight. Was in a remote area and could not receive emails .At the airport I was told it is a Mango flight. Carry a firearm and can only fly Saa. I always double check before booking. Then called the call centre. Held on for 25 minutes before answered. Got told I did not read properly. Asked for the problem to get sorted and was put on hold until cut off at 51 minutes. Had to pay over R2000 to get on a very full standby list on a Friday afternoon. Got home and called them again and was told again that I did not read properly and I must send an email. The first mail was sent on27/10/2018 with automated promise of reply and the second mail was sent on 5/11/2018 with the same automated response. No feedback has been received. The same has happened before and the staff at the airport also complained about it to me. I fly often and always carry and make a point of booking the three digit Saa flights.

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Replies (3)
CB
Christo B's update06 Nov 2018, 12:25
Reviewer Update
Travelstart have sent a mail at the same time the review was lodged with Hellopeter promising a refund for the cost I incurred to change the flight. This still does not adress the issue of booking and paying for one flight and getting stuck on a cheaper flight that does not accommodate firearms. It also does not adress the fact that I could not get any response while stuck at Cape Town airport. Will post again when matter is finalized
CB
Christo B's update07 Nov 2018, 09:18
Reviewer Update
Travelstart sent a proof of payment for the refund of my additional cost to get the flight changed.
Travelstart
Travelstart's reply07 Nov 2018, 09:39
Official
Hi Christo

I asked the refunds department to send the proof you should get it shortly.

Kind regards
Avril