1 reviews | Active since Oct 2014
Beware of Travelstart.
Booked a flight on cellphone app from Cape Town To Johannesburg choosing Saa flight. Was in a remote area and could not receive emails .At the airport I was told it is a Mango flight. Carry a firearm and can only fly Saa. I always double check before booking. Then called the call centre. Held on for 25 minutes before answered. Got told I did not read properly. Asked for the problem to get sorted and was put on hold until cut off at 51 minutes. Had to pay over R2000 to get on a very full standby list on a Friday afternoon. Got home and called them again and was told again that I did not read properly and I must send an email. The first mail was sent on27/10/2018 with automated promise of reply and the second mail was sent on 5/11/2018 with the same automated response. No feedback has been received. The same has happened before and the staff at the airport also complained about it to me. I fly often and always carry and make a point of booking the three digit Saa flights.
I asked the refunds department to send the proof you should get it shortly.
Kind regards
Avril
I asked the refunds department to send the proof you should get it shortly.
Kind regards
Avril
