BEST CUSTOMER SERVICE IV EVER RECEIVED IN MY ENTIRE LIFETIME.

I would like to compliment the service of Miss Nonela Ndabula who works at travel call centre (Cape Town). Yesterday I booked and paid my return flight to East London via their website, to my surprise I realised an hour later that I had left out the "n" in my surname. I quickly called the call centre and she was very happy to assist me. At 1st she told me that I was unable to do a name change with SAA but because I realised the same day they were willing to give me a full refund and I would hav to rebook (wch wud be ALOT of admin for me), I then said I would get back to her , thinking I would personally try to persuade SAA to just add the letter. About 30 min later, Nonela called me back and said that she is worried that if they close for the day I would not get any refund and so she would like to assist me in processing it asap. I saw I had no choice and said she should go ahead, but I must say I was Very FRUSTRATED as I would have to wait 10 days for the refund and yet my whole family had already booked and chances would be that I would not get the same flight as theirs. None the less after being on hold for some time she came back with GREAT NEWS that she had managed to get hold of a department and they had sorted out my problem, I would not need to cancel and that my surname was corrected. She went an EXTRA MILE for me after having heard my frustration on the line. Very calm, cheerful and respectful lady whom I would have great pleasure in meeting one day. People in customer service nowadays tend to forget that it is every important to try and solve the customers issue at all times but I am very glad to find that there are people like Nonela who still value their customers and jobs. BIG UP TO HER!!!! Not only did she save me time of having to rebook, the stress of not going with my family but she also saved me money because I was already looking to book the same flight so that I can be with my family and I realised the prices had already gone up, meaning I would've paid more for the very same flight I had initially booked. Thank you Nonela Ndabula, Thank you travel start for employing such a warm hearted and patient employee... Give that lady a raise!!! lol