BE VERY CAUTIOUS OF TRAVELSTAR REFUND METHODS. Do enquire with airline as well in regards to Penalties

Only if I can rate them negative star I would. The story started when I requested a quote to change my return flight from ****et to one way flight to Budapest.

I received a quote of 13k that I need to top up on my return flight price ticket. Understandably I requested for refund quote so I can weigh my options boom their thirty for ******* shows up

Please be very cautious with their Refund methods. 1. I request a refund quote that expires in 48 hours on 2023-05-03 below are the details:Please find the refund quote below:

Service fees AND Travel Extras: 275.09 (non-refundable) Fare AND Taxes: 10045.45 Airline Penalty: 4088.50 Refund admin fee: 800.00 Refundable amount: 5156.95.

I called the airline to find out about their penalty against my flight ticket (gave them my ticket number and security check)

Their response was that THEIR PENALTY IS R1817.97at the moment against my ticket

Bare in mind on the email received from Travelstart it has the following paragraph “Travelstart cannot be held responsible for changes and/or updates being made to airline policies. Nor are we able to override a decision made by an airline to amend their policy.”

It seems they have override the Penalty fee of the airline. The airline did advise they haven’t made any amendments in regards to their cancellation penalty in the last 48 hours

How did Travelstart reach to R4088.50 is beyond me. I called them back today 2023-05-04 (within 48hrs of previous quote) to inform them of their ********* and immoral practices I received a revised quote below is the message: Please find the refund quote below:

Service fees AND Travel Extras: 275.09 (non-refundable) Fare AND Taxes: 10045.45 Airline Penalty: 2294.50 Refund admin fee: 1000.00 Refundable amount: 6750.95

Randomly the Admin fee went up by R200 and airline penalties went down This irrespective that their Refund admin fees can not change as per quote within 48hours time line

All messages I received from travelstar with above information has below signing off.

Please do not hesitate to contact us should you have any further queries

Best regards, Sangeetha at Travelstart