Be Aware of the "so-called" service levels of this company

I have to make a couple of comments about a company called TravelStart who are based in Cape Town and have demonstrated how useless their service levels are. We booked tickets from Johannesburg to Italy (Return) and looking at their site chose Lufthansa, an airline we have used before. We book our tickets separately as we take advantage of the credit card insurance facility. So the first issue, which I noted was one of the legs on the flights was different on our tickets. I have a flight which leaves Italy 30 minutes later than the my wife's. I alerted them the same day we booked the tickets, but got no response. The second issue, and more worrying is they booked what are termed "Light" tickets which have hand carry baggage in cabin only, no suitcase in the hold. This is hardly the kind of ticket one would book for a ten day break. Now I have done literally hundreds of flights and it has always been hand baggage and one checked bag, that has been the industry standard since as long as I can remember, and I have been doing air travel since the late 1950s. (BOAC Junior Jet Club). So, firstly I think thay are remiss in alerting one to this issue with the ticket and I also feel this is great evidence of what I call "Creeping Costs". It started some years ago, you book a flights, then you have to pay to book your seats (Unless you wait until 24 hours before the flight). I don't understand the logic in this as having the data in the airline beforehand to my mind would be desirable. But I am sure that the airline logic is they are getting more revenue. Now it appears the same scenario is happening with checked baggage. "Let's make some more money". Ridiculous. But beware. And also TravelStar is not a member the ASATA, the travel agents' body, so you will not have any recourse from that authoritative body.