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Thelma P

1 reviews | Active since Jun 2015

02 Oct 2018, 13:17

BE AWARE AND DO NOT USE TRAVELSTART.

BE AWARE AND DO NOT USE TRAVELSTART. I had to change a flight. I was kept holding on the phone for over 30 min to speak to someone who advised me that it would cost R100.00 to void the flight and I would be refunded the balance. I have now been advised that they are keeping over R800.00 admin fees plus the R100.00 void charge. DO YOURSELF A FAVOUR AND DO NOT USE TRAVELSTART.

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Replies (3)
Travelstart
Travelstart's reply02 Oct 2018, 14:21
Official

Hi Thelma,


I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.

As we do try to be customer centric and although there was a delay I do wish you would accept my apologies.

A consultant will be in contact with your shortly to explain the R800.00 admin.

Again our most sincerest apologies Thelma. Thank you once again for your comments.

Kind regards,
Tracey at Travelstart

Travelstart
Travelstart's reply02 Oct 2018, 14:21
Official

Hi Thelma,


I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.

As we do try to be customer centric and although there was a delay I do wish you would accept my apologies.

A consultant will be in contact with your shortly to explain the R800.00 admin.

Again our most sincerest apologies Thelma. Thank you once again for your comments.

Kind regards,
Tracey at Travelstart

TP
Thelma P's update03 Oct 2018, 07:48
Reviewer Update
YOU ALL NEED TO HANG YOUR HEADS IN SHAME AT THE APPALLING, SCANDALOUS WAY IN WHICH YOU ARE *****ING OVER R800.00 IN ADMIN CHARGES WHEN I WAS ONLY, ONLY, ONLY INFORMED OF A R100.00 VOID CHARGE. YOU ARE THE VERY WORST OF THE WORST. I HOPE EVERYONE READS THIS AND TAKES HEAD OF YOUR ************ WAY IN WHICH YOU DO BUSINESS. SHAME ON ALL OF YOU!!!!