Battling to get my refund

They do not deserve even a 1. I am battling to get my refund after a failed purchase on 07 March. To call you have to hold for 59 minutes and emails and Facebook page are being ignored. My conversation with them and to date the money has not been refunded.

Hi Marvis, thank you for reaching out to us. Please note that I have checked the booking and can see that new tickets had been issued and the funds was transferred from a failed booking to the new one as requested via email. I do also see that the tickets have been sent to you on 9 March. Please advise if you would like to cancel the new booking so that I can have the team calculate the refund. ~Melissa Enter You sent Melissa the ticket were issued for a new route and the fare was less. There is balance of 17 250 to be paid back to me Enter Travelstart South Africa Travelstart South Africa Hi DrMavis, how can we help?

With previous travel bans, many passengers' travels plans were impacted globally.

Our team are receiving a large influx of booking queries with many customers now wanting to re-book or cancel their flight bookings.

If you've emailed or used our Online Contact Form, our team will respond soonest.

Email: ***nline Contact Form:

https://www.travelstart.co.za/lp/contact-us

We are currently assisting passengers departing within 72 hours Enter Travelstart South Africa Let me check 1 moment please Enter Travelstart South Africa Travelstart South Africa Thank you for your patience. I have checked and can see the excess payment received. I will expedite this and it should reflect in the account 24 - 72 hours from 18 March. ~Melissa