bH
beth H

1 reviews | Active since Aug 2009

15 Mar 2016, 18:41

BANK ACCOUNT WRONGFULLY DEBITED

After repeatedly requesting reimbur*****t from TRAVELSTART for tickets we bought last year on Skywise and being fobbed off each time by TRAVELSTART I managed to obtain a reimbur*****t from Mastercard (who were fantastic in my dealings with them) for services I had paid for in good faith with my Credit Card, but which I never received.<br> <br> To my absolute disgust today, i received my credit card statement, and TRAVELSTART have again debited my account for the amount of the ticket for which Mastercard had reimbursed me.<br> <br> There has been no communication from TRAVELSTART in months, and no notification, to advise me that they were simply debiting my account - again - which i feel is ********* and very bad business practice.<br> <br> The fact that they have retained my Credit Card details from July last year when we booked also disturbs me greatly...<br> <br> Considering that we were hugely out of pocket as we had to buy more tickets on a different airline - and did so through TRAVELSTART - it would have been better business had they not re-debited me.<br> <br> I, my family, friends and contacts will never again make use of TRAVELSTART <br> <br> SHAME ON YOU TRAVELSTART

0
Replies (1)
Travelstart
Travelstart's reply15 Mar 2016, 19:44
Official
Hello beth heyne,

Thank you for taking my call earlier.

As discussed, please can you forward me a copy of the statement showing the re-debit.

I will then investigate in the morning.

Kind regards,
Nazley de Vos
Customer Relations Specialist