IS
Ian S
1 reviews | Active since Apr 2017
25 Apr 2021, 14:11
Bad unreliable service from travelstart
I did airtravel and vehicle hire through travelstart,from JHB to Cape town and back.the one airline changed their flight,impacting on our departure time and vehicle return.travelstart failed to change our booking nor did they attempt to contact us regarding the changes.i had to phone around and irganise our own return to JHB.pathetic service.
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Travelstart's replyOfficial
25 Apr 2021, 18:28Hi Ian,
Thank you for reaching out to us. I have checked the booking and can see that the flight is with a low cost carrier and we do not have access to the changes the airline makes for these bookings, thus FlySafair and Mango would have sent a email directly to you eliminating us. I will gladly follow up with both airlines and provide you with feedback on your gmail email address.
Kind Regards,
Melissa
Thank you for reaching out to us. I have checked the booking and can see that the flight is with a low cost carrier and we do not have access to the changes the airline makes for these bookings, thus FlySafair and Mango would have sent a email directly to you eliminating us. I will gladly follow up with both airlines and provide you with feedback on your gmail email address.
Kind Regards,
Melissa
Travelstart's reply25 Apr 2021, 18:28
Official
Hi Ian,
Thank you for reaching out to us. I have checked the booking and can see that the flight is with a low cost carrier and we do not have access to the changes the airline makes for these bookings, thus FlySafair and Mango would have sent a email directly to you eliminating us. I will gladly follow up with both airlines and provide you with feedback on your gmail email address.
Kind Regards,
Melissa
Thank you for reaching out to us. I have checked the booking and can see that the flight is with a low cost carrier and we do not have access to the changes the airline makes for these bookings, thus FlySafair and Mango would have sent a email directly to you eliminating us. I will gladly follow up with both airlines and provide you with feedback on your gmail email address.
Kind Regards,
Melissa