Bad service from Travelstart

I have been trying to get a refund from Travelstart for two days now. No one is willing to help me whatsoever! The "Live Chat" is completely laughable, because I have been chatting to myself for two days now. Literally no one is replying to my emails, their phone number no longer works and I am still waiting on my refund to rebook my ticket.

I cannot believe that it has been this difficult to get a smidge of feedback from Travelstart. That after I gave them such a great review for the service on me actually booking the ticket. But it seems getting my refund is a problem for them.