1 reviews | Active since Jun 2016
Bad service from Travel start
I booked flights online from OR Tambo to George for the 14th December, reference ZA***0 and again I booked another tickets from Cape Town to Johannesburg ref ZA***1, When we got to the airpot at OR Tambo we were told our booking doent exist whereas the money had been deducted, we tried calling Travelstart but there was no one available to assist, we were left frustrated as a family and with no one to assist from Travelstart, the problems didnt end there as the flight tickets from Capetown to Johannesburg doesn't reflect on the system at the airpot, Travelstart took almost R8000 for our flights tickets and yet we were left stranded and frustrated at the airpot. I wonder if Travelstart 's main objective is to rob people their hard earned money, I would never recommend anyone to use this Agency, can Travelstart urgently refund us the money for those flight tickets. The stress that we went through at the airpot is unbearable
Thank you kindly for providing us with your feedback.
I am sorry that you have had to experience this frustration when arriving at the airport, this is certainly not the intention of Travelstart.
Please allow me to elaborate on the events that took place regarding the above feedback.
I have done several searches in our system and can confirm that on the 11December 3 bookings were made on our website.
1st booking : Failed in the system
2nd booking : Payment failed and we sent an email to the email address used when the booking was made, to advise that the payment failed and we could not confirm the flight ticket without payment.
3rd booking : Booked and confirmed for 5 passengers Johannesburg - George 14December. The confirmation was sent to the email address used when the booking was made that same day.
On the 17December another booking was made for the 5 passengers to travel Cape Town - Johannesburg on the 20th December. This booking could not be confirmed by the airline and we sent an email to the email address used when making to advise of this and no payment for the flights were banked.
All the relevant information regarding the confirmation and progress of the bookings was communicated to the email address that was provided when the bookings were made.
I do hope that this provides some clarity on the events that took place.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you kindly for providing us with your feedback.
I am sorry that you have had to experience this frustration when arriving at the airport, this is certainly not the intention of Travelstart.
Please allow me to elaborate on the events that took place regarding the above feedback.
I have done several searches in our system and can confirm that on the 11December 3 bookings were made on our website.
1st booking : Failed in the system
2nd booking : Payment failed and we sent an email to the email address used when the booking was made, to advise that the payment failed and we could not confirm the flight ticket without payment.
3rd booking : Booked and confirmed for 5 passengers Johannesburg - George 14December. The confirmation was sent to the email address used when the booking was made that same day.
On the 17December another booking was made for the 5 passengers to travel Cape Town - Johannesburg on the 20th December. This booking could not be confirmed by the airline and we sent an email to the email address used when making to advise of this and no payment for the flights were banked.
All the relevant information regarding the confirmation and progress of the bookings was communicated to the email address that was provided when the bookings were made.
I do hope that this provides some clarity on the events that took place.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart