NQ
Nkosiyapha Q
1 reviews | Active since Apr 2014
12 Aug 2019, 10:34
Bad service From Travel Start
I book a flight on the 27/07/2019 to East London from the travel start. I decided to cancel the flight within the hour as their policy state that if you cancel the flight within the hour you get refund and they only charge you R100. the flight cost R1476. now its been a third week they are giving me a run around. I have been calling and emailing. they give me a story about waiting for authorization. What is surprising is that when I cancel I got the email stating that my money will be in my account in 5 to 7 days. till now I m still waiting for my money. what a bad service from the international company.
Nkosie
Helpful (0)
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Replies (2)
Travelstart's replyOfficial
12 Aug 2019, 10:37Dear Nkosiyapha
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards, Melony
Travelstart Customer Relations
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards, Melony
Travelstart Customer Relations
Travelstart's reply12 Aug 2019, 10:37
Official
Dear Nkosiyapha
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards, Melony
Travelstart Customer Relations
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards, Melony
Travelstart Customer Relations
Travelstart's replyOfficial
12 Aug 2019, 12:03Dear Nkosiyapha
Thank you so much for taking the time to speak to me this morning.
As discussed, the authorization for the pending amount of ZAR1233.22 should have been reversed back into your account by now. Please remember that this would only adjust your balance and would not reflect as a refund/ credit.
If you could be so kind as to contact your bank, they would be able to advise you accordingly regarding the ZAR1233.22. If the amount has still not been reversed, you are more than welcome to send me an email to feedback(@)travelstart.com and I will ask our payments department to follow up with the bank.
I hope this explanation has been helpful.
Kind regards,
Melony at Travelstart
Thank you so much for taking the time to speak to me this morning.
As discussed, the authorization for the pending amount of ZAR1233.22 should have been reversed back into your account by now. Please remember that this would only adjust your balance and would not reflect as a refund/ credit.
If you could be so kind as to contact your bank, they would be able to advise you accordingly regarding the ZAR1233.22. If the amount has still not been reversed, you are more than welcome to send me an email to feedback(@)travelstart.com and I will ask our payments department to follow up with the bank.
I hope this explanation has been helpful.
Kind regards,
Melony at Travelstart
Travelstart's reply12 Aug 2019, 12:03
Official
Dear Nkosiyapha
Thank you so much for taking the time to speak to me this morning.
As discussed, the authorization for the pending amount of ZAR1233.22 should have been reversed back into your account by now. Please remember that this would only adjust your balance and would not reflect as a refund/ credit.
If you could be so kind as to contact your bank, they would be able to advise you accordingly regarding the ZAR1233.22. If the amount has still not been reversed, you are more than welcome to send me an email to feedback(@)travelstart.com and I will ask our payments department to follow up with the bank.
I hope this explanation has been helpful.
Kind regards,
Melony at Travelstart
Thank you so much for taking the time to speak to me this morning.
As discussed, the authorization for the pending amount of ZAR1233.22 should have been reversed back into your account by now. Please remember that this would only adjust your balance and would not reflect as a refund/ credit.
If you could be so kind as to contact your bank, they would be able to advise you accordingly regarding the ZAR1233.22. If the amount has still not been reversed, you are more than welcome to send me an email to feedback(@)travelstart.com and I will ask our payments department to follow up with the bank.
I hope this explanation has been helpful.
Kind regards,
Melony at Travelstart