AZ
Ane Z
1 reviews | Active since Aug 2020
21 Sept 2020, 10:44
Bad service
Again bad service from travelstart.. Want to make a change on my ticket. Tried online chat and phoned a lot of different numbers, send an email but no response. The guy just told me I will get a quote in 24hours. Gave travelstart another chance but I will never book through them again. So ****ed off
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
21 Sept 2020, 12:52Hi Ane,
Thanks for reaching out and regret to hear you are not happy with the service received.
I've located your booking and see one of our agents assisted via our online chat service sending your date change request through to our amendments team marking it as urgent.
We do apologise for the frustration caused in trying to reach us, during this time with borders opening and domestic travel picking up we are experiencing high booking queries.
I will give you a call shortly on the number you have provided to assist over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and regret to hear you are not happy with the service received.
I've located your booking and see one of our agents assisted via our online chat service sending your date change request through to our amendments team marking it as urgent.
We do apologise for the frustration caused in trying to reach us, during this time with borders opening and domestic travel picking up we are experiencing high booking queries.
I will give you a call shortly on the number you have provided to assist over the phone.
Kind Regards,
Marcelle
Travelstart's reply21 Sept 2020, 12:52
Official
Hi Ane,
Thanks for reaching out and regret to hear you are not happy with the service received.
I've located your booking and see one of our agents assisted via our online chat service sending your date change request through to our amendments team marking it as urgent.
We do apologise for the frustration caused in trying to reach us, during this time with borders opening and domestic travel picking up we are experiencing high booking queries.
I will give you a call shortly on the number you have provided to assist over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and regret to hear you are not happy with the service received.
I've located your booking and see one of our agents assisted via our online chat service sending your date change request through to our amendments team marking it as urgent.
We do apologise for the frustration caused in trying to reach us, during this time with borders opening and domestic travel picking up we are experiencing high booking queries.
I will give you a call shortly on the number you have provided to assist over the phone.
Kind Regards,
Marcelle
AZ
Ane Z's updateReviewer Update
21 Sept 2020, 13:00Thank you for your reply Marcelle.
I just don't understand what is talking so much time, to give me a quote and feedback, only to make a change on my booking.
I phoned, no one is answering or as soon as someone answers the phone gets cut.
Why are we paying for a service but receive nothing back when we need help?
I'm more than willing to change it myself if you can assist me with the correct reference number...
I just don't understand what is talking so much time, to give me a quote and feedback, only to make a change on my booking.
I phoned, no one is answering or as soon as someone answers the phone gets cut.
Why are we paying for a service but receive nothing back when we need help?
I'm more than willing to change it myself if you can assist me with the correct reference number...
AZ
Ane Z's update21 Sept 2020, 13:00
Reviewer Update
Thank you for your reply Marcelle.
I just don't understand what is talking so much time, to give me a quote and feedback, only to make a change on my booking.
I phoned, no one is answering or as soon as someone answers the phone gets cut.
Why are we paying for a service but receive nothing back when we need help?
I'm more than willing to change it myself if you can assist me with the correct reference number...
I just don't understand what is talking so much time, to give me a quote and feedback, only to make a change on my booking.
I phoned, no one is answering or as soon as someone answers the phone gets cut.
Why are we paying for a service but receive nothing back when we need help?
I'm more than willing to change it myself if you can assist me with the correct reference number...
Travelstart's replyOfficial
21 Sept 2020, 14:42Thank you for taking my call earlier. As advised due to the high volumes of queries we are receiving with our borders opening our lines are currently closed and our team is assisting via chats and emails sending quotes.
I've followed up with our amendments team and received feedback that Burton has been in contact to assist with your date change request.
My apologies for the frustration caused when trying to do a date change.
Please be assured we do appreciate all our customers feedback.
Kind Regards,
Marcelle
I've followed up with our amendments team and received feedback that Burton has been in contact to assist with your date change request.
My apologies for the frustration caused when trying to do a date change.
Please be assured we do appreciate all our customers feedback.
Kind Regards,
Marcelle
Travelstart's reply21 Sept 2020, 14:42
Official
Thank you for taking my call earlier. As advised due to the high volumes of queries we are receiving with our borders opening our lines are currently closed and our team is assisting via chats and emails sending quotes.
I've followed up with our amendments team and received feedback that Burton has been in contact to assist with your date change request.
My apologies for the frustration caused when trying to do a date change.
Please be assured we do appreciate all our customers feedback.
Kind Regards,
Marcelle
I've followed up with our amendments team and received feedback that Burton has been in contact to assist with your date change request.
My apologies for the frustration caused when trying to do a date change.
Please be assured we do appreciate all our customers feedback.
Kind Regards,
Marcelle